Remote Specialist, Special Mortgage Loan Servicing

Carrington; Lansing (MI); Remote; USD 26,000 - 32,000; Full time

Benefits offered by this job

Healthcare plans

Discretionary 401(k) match

Discount access via employee portal

Educational reimbursement

Employee referral bonuses

Job summary

Carrington Mortgage Services is seeking a dedicated remote Mortgage Servicing Specialist to provide ongoing support for special loan products and acquisitions. You’ll ensure compliance with SCRA and manage ARM-related updates, modifications, and documentation across the servicing portfolio.

The role requires familiarity with loan products, strong Word/Excel skills, and 1–2 years of mortgage servicing experience, with opportunities for professional growth in a fully remote setting.

Qualifications

• Familiarity with special loan product types and documentation.
• Intermediate skills in Microsoft Word and Excel required.
• Intermediate industry-related experience preferred.
• Ability to understand, remember, and communicate routine information.
• Ability to make decisions with impact on the work unit.

Responsibilities

• Review service release loans for proper documentation before release.
• Audit ARM contracts and indices for accuracy in the system.
• Audit pending payment changes and verify notifications.
• Support Home Retention/Loss Mitigation with modification issues.
• Identify loans that meet SCRA protection requirements and issue letters.
• Maintain daily index values and update ARM indices for payments.
• Update servicing data fields for compliance on special loans.
• Assist acquisitions with validations for newly acquired loans.
• Review HAMP modifications for principal reduction eligibility.
• Monitor buy-down processes for CMS-acquired loans.

Skills

Special loan types

MS Word

MS Excel

Mortgage servicing

Communication skills

Education

High school diploma

Some college

Job description

Carrington Mortgage Services is seeking a dedicated remote Mortgage Servicing Specialist to provide ongoing support for special loan products and acquisitions. You’ll ensure compliance with SCRA and manage ARM-related updates, modifications, and documentation across the servicing portfolio.

The role requires familiarity with loan products, strong Word/Excel skills, and 1–2 years of mortgage servicing experience, with opportunities for professional growth in a fully remote setting.