Remote: Spanish-Speaking SaaS Implementation Consultant

abnormal.ai; Northern (KY); Hybrid; USD 104,000 - 150,000; Full time

Job summary

Abnormal AI is seeking a Professional Services Consultant (Spanish-Speaking) to lead implementation projects for new customers, partnering with Sales, Product, Support, and Customer Success to ensure smooth onboarding and long-term success.

You will own the POV-to-deployment transition, guide configurations, coordinate timelines, and transfer knowledge on success criteria and technical environments. Fluency in English and Spanish is required.

Qualifications

• 3–5+ years in a customer-facing role delivering enterprise-grade SaaS solutions, ideally cybersecurity.
• Bilingual English/Spanish: full professional fluency required.
• Experience deploying to enterprise email systems with integrations and migrations.
• Drive projects end-to-end: discovery, planning, execution, issue resolution, and sign-off.
• Familiarity with enterprise mail flow, email security, and related technologies.
• Experience leading technical conversations with IT and InfoSec stakeholders.
• Proficiency in commercial email routing, filtering, or SEG tools.
• Exposure to log analysis using SIEM or similar tools.
• Basic scripting or coding knowledge (Python or Java) a plus.

Responsibilities

• Manage multiple customer implementation projects, ensuring scope, schedule, and quality.
• Lead deployment kickoff by gathering knowledge from POV teams, including technical stack, success criteria, and timelines.
• Conduct discovery to understand customer goals and align project plans accordingly.
• Guide customers through configuration, integrations, and technical enablement.
• Serve as the primary technical point of contact during deployment, managing status updates, risks, and escalations.
• Build and maintain strong relationships with stakeholders, including executive-level customers.
• Create and manage project plans, timelines, and documentation.
• Collaborate with internal teams to refine implementation processes and contribute to delivery best practices.

Skills

Bilingual English/Spanish

Project management

Deployment experience

IT/InfoSec communication

Email systems integrations

Email routing / filtering tools

SIEM / log analysis

Scripting basics (Python/Java)

Job description

Abnormal AI is seeking a Professional Services Consultant (Spanish-Speaking) to lead implementation projects for new customers, partnering with Sales, Product, Support, and Customer Success to ensure smooth onboarding and long-term success.

You will own the POV-to-deployment transition, guide configurations, coordinate timelines, and transfer knowledge on success criteria and technical environments. Fluency in English and Spanish is required.