Bilingual Enterprise SaaS Implementation Lead

United States Digital Space LLC; United States; Remote; USD 104,000 - 150,000; Full time

Job summary

Abnormal AI is seeking a Professional Services Consultant to lead enterprise-grade SaaS deployments and initial training for customers. You will coordinate with Sales, Product, Support, and Customer Success to ensure smooth onboarding and a scalable implementation of the Abnormal Security platform.

The role emphasizes planning, technical expertise, and strong stakeholder management, with a focus on delivering fast, reliable outcomes for executive-level customers.

Qualifications

• 3–5+ years in a customer-facing role delivering enterprise-grade SaaS solutions, preferably cybersecurity.
• Full professional fluency in English and Spanish to work with customers in both languages.
• Experience managing deployments involving enterprise email systems, integrations, and migrations.
• Proven ability to drive projects end-to-end: discovery, planning, execution, issue resolution, and delivery sign-off.
• Familiarity with enterprise mail flow, email security, and related technologies.
• Experience leading technical conversations with IT and InfoSec stakeholders.
• Proficiency in commercial email routing, filtering, or SEG tools.
• Exposure to log analysis using SIEM or similar tools.

Responsibilities

• Manage multiple customer implementation projects, ensuring scope, schedule, and quality are met.
• Lead deployment kickoff by gathering knowledge from POV teams, including technical stack, success criteria, and timelines.
• Conduct discovery to understand customer goals and align project plans accordingly.
• Guide customers through configuration, integrations, and technical enablement.
• Serve as the primary technical point of contact during deployment, managing status updates, risks, and escalations.
• Build and maintain strong relationships with stakeholders, including executive-level customers.
• Create and manage project plans, timelines, and documentation.
• Collaborate with internal teams to refine implementation processes and contribute to delivery best practices.

Skills

Bilingual English/Spanish

Customer-facing experience

SaaS deployments

Cybersecurity knowledge

IT/InfoSec stakeholder communication

Email security technologies

SIEM exposure

Python/Java scripting

Tools

SIEM tools

Email routing tools

SEG tools

Enterprise mail migration tooling

Job description

Abnormal AI is seeking a Professional Services Consultant to lead enterprise-grade SaaS deployments and initial training for customers. You will coordinate with Sales, Product, Support, and Customer Success to ensure smooth onboarding and a scalable implementation of the Abnormal Security platform.

The role emphasizes planning, technical expertise, and strong stakeholder management, with a focus on delivering fast, reliable outcomes for executive-level customers.