Cybersecurity SaaS Implementation Lead

Abnormal Security; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Abnormal Security is seeking a Professional Services Consultant to lead implementation projects and initial training for new customers. You will partner with Sales, Product, Support, and Customer Success to ensure seamless delivery and onboarding, setting customers up for long-term success through thoughtful planning and technical expertise.

This role requires managing deployments end-to-end—discovery, planning, execution, and sign-off—and fluency in English and Spanish to work with diverse

Qualifications

• 3–5+ years in a customer-facing role delivering enterprise-grade SaaS solutions
• Fluency in English and Spanish (full professional)
• Experience managing deployments involving enterprise email systems, integrations, and migrations
• Proven ability to drive projects end-to-end: discovery, planning, execution, issue resolution, and delivery sign-off

Responsibilities

• Manage multiple customer implementation projects, ensuring scope, schedule, and quality are met.
• Lead deployment kickoff by gathering knowledge from POV teams, including technical stack, success criteria, and timelines.
• Conduct discovery to understand customer goals and align project plans accordingly.
• Guide customers through configuration, integrations, and technical enablement.
• Serve as the primary technical point of contact during deployment, managing status updates, risks, and escalations.
• Build and maintain strong relationships with stakeholders, including executive-level customers.
• Create and manage project plans, timelines, and documentation.
• Collaborate with internal teams to refine implementation processes and contribute to delivery best practices.

Skills

Customer-facing experience

Bilingual English/Spanish

End-to-end project management

Enterprise SaaS deployments

Cybersecurity familiarity

Job description

Abnormal Security is seeking a Professional Services Consultant to lead implementation projects and initial training for new customers. You will partner with Sales, Product, Support, and Customer Success to ensure seamless delivery and onboarding, setting customers up for long-term success through thoughtful planning and technical expertise.

This role requires managing deployments end-to-end—discovery, planning, execution, and sign-off—and fluency in English and Spanish to work with diverse