Remote Spanish-Speaking Customer Support Specialist

Aureon; Iowa; Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Remote work

Comprehensive training

Benefits package

Health insurance

401K

Job summary

Aureon is seeking a customer service representative to provide Spanish-language support remotely from Iowa. You will handle telephone, email, and chat inquiries, ensuring accurate documentation and timely responses, while developing product knowledge and maintaining high quality service.

The role emphasizes dependable, adaptable individuals with strong communication and problem-solving skills. The position offers a 100% remote work model, comprehensive training, and a competitive benefits

Qualifications

• Excellent written and oral Spanish communication skills.
• Excellent interpersonal skills to build professional relationships.
• Medium to advanced computer skills with Internet knowledge.
• Aptitude for providing superior customer care.
• Must be dependable, adaptable and flexible.
• Basic math skills.
• Creative thinking and reasoning ability.

Responsibilities

• Provide telephone support as scheduled with professional, caring and responsive communication, logging resolved issues and information in the ticketing system.
• Handle email and chat inquiries, ensuring timely responses and accurate customer data entry in the ticketing system.
• continually improve cognitive and customer service skills through training and practice.
• Share feedback on issues, resolutions and trends with supervisors to improve service.
• Assist coworkers with guidance and support on processes and policies.
• Foster positive working relationships with clients and maintain professional conduct.

Skills

Spanish communication

Interpersonal skills

Computer skills

Customer care aptitude

Dependability & adaptability

Basic math skills

Creative thinking

Education

High school or equivalent

Job description

Aureon is seeking a customer service representative to provide Spanish-language support remotely from Iowa. You will handle telephone, email, and chat inquiries, ensuring accurate documentation and timely responses, while developing product knowledge and maintaining high quality service.

The role emphasizes dependable, adaptable individuals with strong communication and problem-solving skills. The position offers a 100% remote work model, comprehensive training, and a competitive benefits