Remote Customer Service Associate - AI Tools & Docs

Veracity Insurance Solutions, LLC; United States; Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

PTO 4 weeks

Holidays

401(k) with match

Assistance programs

Job summary

Veracity Insurance Solutions, LLC is seeking a dedicated Customer Service Representative to join a remote team. You will handle multi-channel support, document interactions, and collaborate with internal teams to ensure accurate information and swift resolution for customers.

The role emphasizes empathy, proactive problem-solving, and using AI-enabled tools to draft responses while adhering to company guidelines. Licensing as needed and a strong customer-service background are desired.

Qualifications

• High school diploma or equivalent required.
• 2+ years’ experience in customer service, preferably in a call center or service-focused environment.
• Ability to obtain and maintain a Property & Casualty (P&C) insurance license.
• Ability to adapt to changing customer needs and multiple communication channels.
• Strong written and verbal communication skills.
• Proficiency with common customer service software and systems, such as CRM tools.

Responsibilities

• Provide excellent customer service through phone, email, chat, or other contact methods, while communicating clearly and professionally.
• Thoroughly and accurately document all customer accounts immediately after any action.
• Effectively use job tools and job aids, applying basic troubleshooting steps to resolve customer inquiries before escalating.
• Assist with simple certificate requests and manage email inboxes.
• Self-manage tasks, taking initiative and working independently with minimal supervision to ensure optimal service.

Skills

Customer service

Communication

Multitasking

Problem solving

AI tools

Education

High school diploma or equivalent

Tools

CRM software

AI-enabled tools

Job description

Veracity Insurance Solutions, LLC is seeking a dedicated Customer Service Representative to join a remote team. You will handle multi-channel support, document interactions, and collaborate with internal teams to ensure accurate information and swift resolution for customers.

The role emphasizes empathy, proactive problem-solving, and using AI-enabled tools to draft responses while adhering to company guidelines. Licensing as needed and a strong customer-service background are desired.