Customer Service Representative, Spanish Speaking

Veracity Insurance; United States; À distance; USD 25 000 - 29 000; Plein temps

Avantages offerts par ce poste

Health, dental, and vision

4 weeks PTO

10 paid holidays + 2 floating

401K with employer match

Personal assistance programs

Résumé du poste

Veracity Insurance is seeking a dedicated Customer Service Representative, Spanish Speaking, to deliver accurate, timely support across multiple channels for a nationwide remote audience. You will document interactions, coordinate with internal teams, and adapt to evolving priorities to ensure a positive customer experience.

The role requires at least 2 years in customer service, the ability to obtain a Property and Casualty license, and comfort using AI-enabled tools to assist in responses.

Qualifications

• 2+ years of experience in customer service.
• Ability to obtain and maintain P&C insurance license.
• Comfort with AI-enabled support tools and chatbots.

Responsabilités

• Provide excellent customer service through phone, email, chat, or other contact methods.
• Document all customer accounts thoroughly and promptly.
• Troubleshoot using basic steps before escalation and follow up.
• Handle certificate requests and manage email inboxes.
• Work independently with minimal supervision to ensure optimal service.
• Provide frontline feedback to improve processes and AI responses.
• Perform other duties as assigned.

Connaissances

Customer service

Written and verbal communication

Multitasking

Problem solving

AI tools familiarity

Team coordination

Formation

High school diploma or equivalent

Outils

CRM tools

Description du poste

Customer Service Representative, Spanish Speaking

At Veracity, we aim to be a different kind of insurance partner–one that is free from outside investors, venture capital, or the pressures of a corporate parent.

Ours is a culture of empowerment – one that believes in effort, results, and accountability. We believe that transparency fosters trust, trust fosters growth, and that growth drives innovation. Our commitment to rigorous evaluation and relentless executionleadsto rapid evolution.

We answer only to the small business owners we serve, and this independence allows us to stay focused on what matters most: helping their businesses thrive by providing expert guidance and best-in-class insurance policies.

We’regrowing fast and want you to be a part of it!

We’reseekinga dedicated and detail-oriented Customer Service Representative, Spanish Speaking to join our team. Reporting to the Communications Manager, this remote roleis responsible fordeliveringaccurate,timely,and high-quality support to customers across multiple communication channels. The Customer Service Representative ensures a positive customer experience through thorough documentation, effective coordination with internal teams, and the ability to adapt to evolving priorities.

Key Responsibilities

• Provide excellent customer service through phone, email, chat, or other contact methods, while communicating clearly and professionally
• Thoroughly and accurately document all customer accountsimmediatelyafter any action
• Effectively use job tools and job aids, applying basic troubleshooting steps to resolve customer inquiries before escalating
• Assistwith simple certificate requests and manage email inboxes
• Self-manage tasks, taking initiative and working independently with minimal supervision to ensureoptimalservice
• Adapt quickly to shifting customer needs and channel demands, whiledemonstratingempathy in every customer interaction
• Provide frontline feedback on recurring customer pain points to improve processes and AI responses
• Required to perform other duties as requested, directed, or assigned

Requirements and Qualifications

• High school diploma or equivalentrequired
• 2+years’experience in customer service
• Ability to obtain andmaintaina Property and Casualty (P&C) insurance license
• Ability to adapt to changing customer needs and multiple communication channels
• Strong problem-solving skills to troubleshoot issues before escalationStrong written and verbal communication skills
• Proficiencywith common customer service software and systems, such as CRM tools
• Strong time management and multitasking abilities to handle multiple customer interactions and tasks efficiently
• Comfortable using AI-enabled support tools (e.g., chatbots, AI knowledge bases, or generative AI assistants) to help find information and draft customer responses, with a willingness to learn and follow company guidelines
• Health, dental, and vision plans
• Amazing work-life balance with 4 weeks of Paid Time Off
• 10Paid Company Holidays with 2 floating holidays
• 401K Programs with employer match
• Personalassistanceprograms for support in a healthy personal and work life

Why Veracity?

Here at Veracity,you’llbe part of a team of trailblazers and visionaries.We’renot just revolutionizing the way people “do” insurance; we are creating a whole new paradigm. Here, you will experience a vibrant and inclusive workplace where your ideas matter! With us, you have a chance to:

• Engage in groundbreaking projects that are reshaping the insurance landscape
• Collaborate with a group of dedicated, like-minded professionals
• Experience a culture that prioritizes growth and development

CompensationRange: $18/hr during training; $21/hr upon successful completion of licensing and training

We are proud to be anequal-opportunityemployer. We are committed toprovidingequal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.

If you needaccommodation, please let us know during the interview process.