Remote Spanish Bilingual Customer Service Specialist

HSN; Richmond (VA); On-site; USD 31,000 - 35,000; Full time

Benefits offered by this job

Health care from day 1

401(k) plan

Tuition reimbursement

Employee discounts

Job summary

QVC Group, a live social shopping company, is seeking a Customer Service Specialist to support HSN from home. You will handle a high volume of inbound inquiries, problem-solve, de-escalate issues, and promote products to boost sales while delivering an excellent caller experience.

Role is remote for residents of Virginia; you will work a full-time schedule that includes weekends and holidays, with opportunities for advancement across the QVC Group brands.

Qualifications

• 1+ year of customer service experience.
• Ability to learn and work in a virtual environment.
• Excellent verbal and written communication skills.
• Comfort navigating multiple systems and screens.

Responsibilities

• Handle a high volume of inbound customer inquiries.
• Offer additional products on each interaction to drive sales.
• Assist customers with questions and personalize the experience.
• Process refunds, take payments, place orders, and analyze accounts.

Skills

Customer service

Remote work

Communication

Multi-system navigation

Job description

QVC Group, a live social shopping company, is seeking a Customer Service Specialist to support HSN from home. You will handle a high volume of inbound inquiries, problem-solve, de-escalate issues, and promote products to boost sales while delivering an excellent caller experience.

Role is remote for residents of Virginia; you will work a full-time schedule that includes weekends and holidays, with opportunities for advancement across the QVC Group brands.