Remote Spanish-English Customer Service Specialist

QVC, Inc.; Northern (KY); Hybrid; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Employee assistance program

Parental leave

Paid volunteer hours

Amazing company discounts

Health care benefits starting on day 1

401(k)

Tuition reimbursement benefits

Job summary

QVC Group is hiring a remote Customer Service Specialist to support HSN. You will handle inbound calls in English and Spanish, promote products, and resolve issues while maintaining a fast-paced call environment. A stable internet setup and the ability to work weekends are required.

The position offers $15.00 per hour with a bilingual differential of $0.60 and opportunities for advancement within the QVC Group family of brands, including benefits from day one.

Qualifications

• 12 months or more of customer service experience.
• Able to learn and work in a virtual environment.
• Effective communication across multiple styles.

Responsibilities

• Handle a high volume of inbound customer inquiries.
• Upsell products and personalize caller experience.
• Assist with refunds, payments, orders, and account data; weekend shifts may be required.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Tools

Windows 11

Job description

QVC Group is hiring a remote Customer Service Specialist to support HSN. You will handle inbound calls in English and Spanish, promote products, and resolve issues while maintaining a fast-paced call environment. A stable internet setup and the ability to work weekends are required.

The position offers $15.00 per hour with a bilingual differential of $0.60 and opportunities for advancement within the QVC Group family of brands, including benefits from day one.