Remote Customer Care & Sales Specialist

QVC, Inc.; Northern (KY); Hybrid; USD 31,000 - 36,000; Full time

Benefits offered by this job

Health care benefits starting day 1

401(k)

Tuition reimbursement

Paid time off

Employee discounts

Job summary

QVC Group, Inc. is seeking a Customer Service Specialist to support HSN from a remote home office. You will handle inbound inquiries, de-escalate issues, and promote products while maintaining a high-paced call volume across our live social shopping brands.

Ideal candidates have at least 12 months of customer service experience and can thrive in a virtual environment, including weekends and holidays. Company benefits start day 1, with incentives and a path for advancement across the QVC Group

Qualifications

• 12 months or more of customer service experience.
• Learn and work in a virtual environment.
• Available to work weekends, holidays, and additional hours.

Responsibilities

• Handle a busy day handling a high volume of inbound customer inquiries.
• Offer additional products on each interaction.
• Assist customers with questions while personalizing the experience for each caller.
• Process refunds, take payments, place orders, and analyze account data.
• Report to an assigned Customer Service Supervisor. Work a set full-time schedule, including weekend requirements.

Skills

Customer service

Job description

QVC Group, Inc. is seeking a Customer Service Specialist to support HSN from a remote home office. You will handle inbound inquiries, de-escalate issues, and promote products while maintaining a high-paced call volume across our live social shopping brands.

Ideal candidates have at least 12 months of customer service experience and can thrive in a virtual environment, including weekends and holidays. Company benefits start day 1, with incentives and a path for advancement across the QVC Group