Remote Spanish Bilingual Customer Care Pro

Independence Pet Group; Northern (KY); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Healthcare benefits

Parental leave

Career advancement opportunities

Health Savings Account

Flexible Spending Accounts

Retirement savings plan

Paid time off

Paid holidays

Job summary

Independence Pet Holdings is seeking a Spanish bilingual Customer Care Agent to work remotely in the USA. You will handle 70-90 daily calls, respond to emails, explain coverage, review claims, and assist with policy changes.

The role emphasizes empathy, resilience, and strong English/Spanish communication in a fast-paced contact center. The position offers full-time hours, remote work, bilingual pay differential for language proficiency, and comprehensive benefits.

Qualifications

• Demonstrated resilience handling challenging customer interactions.
• Strong communication skills in English and Spanish.
• Ability to multitask across calls, emails, and systems.
• Experience in a call-center or high-volume support role.
• Comfort navigating multiple software applications.

Responsibilities

• Respond to 70-90 phone calls per day with high-quality service.
• Answer customer emails promptly and professionally.
• Support policy procedures and adjustments for customers.
• Explain coverage, review claims, and assist with policies.
• Collaborate with team members to ensure a smooth operation.
• Handle stressful situations with composure and care.

Skills

Resilience

Interpersonal skills

Multitasking

Customer service experience

Empathy

Tech proficiency

Tools

CRM software

Job description

Independence Pet Holdings is seeking a Spanish bilingual Customer Care Agent to work remotely in the USA. You will handle 70-90 daily calls, respond to emails, explain coverage, review claims, and assist with policy changes.

The role emphasizes empathy, resilience, and strong English/Spanish communication in a fast-paced contact center. The position offers full-time hours, remote work, bilingual pay differential for language proficiency, and comprehensive benefits.