Remote Spanish Bilingual Customer Care Specialist

Embrace Pet Insurance; Northern (KY); Hybrid; USD 35,000 - 55,000; Full time

Benefits offered by this job

Healthcare benefits

Parental leave

Paid time off

Retirement savings plan

Employee assistance program

Job summary

Embrace Pet Insurance is seeking a Spanish bilingual Customer Care Representative to join our remote team in the USA. The role focuses on assisting prospective clients with information and supporting current customers with policy changes and claims inquiries.

You will handle high volumes of calls and emails, providing empathetic service and collaborating with other departments to resolve issues. Training is provided, and full-time hours apply.

Qualifications

• Bilingual in English and Spanish with excellent written and verbal communication.
• Able to handle high volume calls and emails with professionalism.
• Demonstrates empathy and builds rapport with customers.
• Resilient under challenging, emotional interactions.

Responsibilities

• Respond to 70-90 phone calls daily while providing courteous support.
• Answer customer emails promptly and professionally.
• Assist other departments with policy procedures and adjustments.
• Explain coverage options and process claims for pet parents.
• Support team with knowledge sharing and collaboration.

Skills

Bilingual English/Spanish

Communication skills

Empathy & rapport

Resilience under stress

Call center experience

Multitasking in fast-paced

Tools

CRM software

Email management tools

Job description

Embrace Pet Insurance is seeking a Spanish bilingual Customer Care Representative to join our remote team in the USA. The role focuses on assisting prospective clients with information and supporting current customers with policy changes and claims inquiries.

You will handle high volumes of calls and emails, providing empathetic service and collaborating with other departments to resolve issues. Training is provided, and full-time hours apply.