Remote Bilingual Customer Service Specialist (US)

Independence Pet Holdings; United States; Remote; USD 38,000 - 50,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

Company-paid short-term and long-term disability

12 weeks of 100% paid parental leave

Flexible spending accounts (FSA)

Retirement savings plan

Personal paid time off

Paid holidays and company-wide wellness day

Pet-friendly office environment

Employee assistance program (EAP)

Job summary

Independence Pet Holdings is looking for a Bilingual Unlicensed Customer Service Representative to work remotely in the USA. In this full-time role, you will assist customers by providing information about products and resolving issues while ensuring adherence to service levels.

The ideal candidate should have at least 2 years of experience in customer service. Benefits include comprehensive medical, dental, and vision insurance, paid parental leave, and a pet-friendly work environment.

Qualifications

• 2 years of customer service, call center, or relevant experience.
• Must reside in the United States.

Responsibilities

• Respond to internal and external inquiries within service level agreements.
• Manage incoming contacts regarding member questions and customer complaints.
• Analyze, research, and resolve problems for member accounts.

Skills

Customer service experience

Bilingual communication

Problem-solving

Job description

Independence Pet Holdings is looking for a Bilingual Unlicensed Customer Service Representative to work remotely in the USA. In this full-time role, you will assist customers by providing information about products and resolving issues while ensuring adherence to service levels.

The ideal candidate should have at least 2 years of experience in customer service. Benefits include comprehensive medical, dental, and vision insurance, paid parental leave, and a pet-friendly work environment.