Remote Solutions Engineer for AI-Driven E-commerce Growth

SCALIS; Phoenix (AZ); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health Insurance

Remote work

401(k) Matching

Paid Time Off (PTO)

Paid Holidays

Professional Development

Job summary

Intelligems, a remote‑first SaaS company, seeks a Solutions Engineer to own the technical relationship from initial conversation through expansion. You’ll work with Sales to remove barriers, onboarding to ensure successful implementation, and Customer Success to unlock new revenue opportunities.

The role requires 3+ years in customer‑facing technical roles, experience with B2B SaaS and Shopify, and a strong commercial mindset. Travel may be required as part of a remote‑first team.

Qualifications

• 3+ years in a Solutions Engineering, Sales Engineering, or Technical Account Management role, or a customer-facing technical role where you were measured on commercial outcomes.
• Experience in B2B SaaS, ideally in a product that required hands‑on implementation or integration work.
• Comfortable working across a full customer lifecycle and partnering with Sales & Customer Success teams.
• Familiarity with e‑commerce platforms, particularly Shopify.

Responsibilities

• Own the technical pre-sale motion: collaborate with Account Executives on deals with technical complexity, lead technical discovery, and remove blockers.
• Drive technical expansion post-sale: support onboarding, identify accounts for new revenue, translate customer goals into a technical path forward.
• Translate customer needs into concrete technical plans and help CS close the deal.

Skills

Commercial instincts

Customer presence

B2B SaaS experience

Shopify familiarity

Headless commerce

Pricing tools

A/B testing

Startup mindset

Tools

Shopify

Job description

Intelligems, a remote‑first SaaS company, seeks a Solutions Engineer to own the technical relationship from initial conversation through expansion. You’ll work with Sales to remove barriers, onboarding to ensure successful implementation, and Customer Success to unlock new revenue opportunities.

The role requires 3+ years in customer‑facing technical roles, experience with B2B SaaS and Shopify, and a strong commercial mindset. Travel may be required as part of a remote‑first team.