Remote Solutions Consultant - EMS/Fire Education Tech

Ascend Learning; Michigan; On-site; USD 63,000 - 91,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and parental leave

Employee assistance program

Wellness programs such as Headspace/Ai

Charitable matching program

Job summary

Ascend Learning, a leading healthcare and learning technology company, is seeking a Solutions Consultant to educate clients on digital platforms with integrated assessment and e-learning tools. You will build quality relationships with clients in high schools, colleges, universities, and training centers across private, state, and local academies.

The role is remote in the United States with travel up to 25%.

Qualifications

• 5+ years of experience as a member of a fire department or EMS/EMT service with current certifications or licensure.
• 2+ years' experience teaching Fire Fighting or EMS/EMT classes preferred.
• Strong technical skills, with experience in software training and/or documentation, particularly with Learning Management Systems.

Responsibilities

• Drive client value by leading digital product demonstrations, service offerings, and innovative technologies for instructors, faculty, educators, and/or assigned personnel.
• Host customer education webinars, and consult on best practices for the Public Safety Group’s product application and implementation.
• Enhance internal training by developing technical documentation and resources, delivering remote or on-site training, and fostering a client success culture through feedback.
• Collaborate with Sales, Marketing, and Product teams providing customer feedback to refine products and services. Provide technical support and troubleshooting for accounts, and engage with customer advisory councils and industry events and conferences to stay connected with client needs and market trends.

Skills

EMS/fire department experience

Teaching experience

Learning Management Systems

Presentation/communication

Travel willingness

Education

Associate or Bachelor’s degree in related field

High School Diploma or equivalent

Tools

Learning Management System software

Job description

Ascend Learning, a leading healthcare and learning technology company, is seeking a Solutions Consultant to educate clients on digital platforms with integrated assessment and e-learning tools. You will build quality relationships with clients in high schools, colleges, universities, and training centers across private, state, and local academies.

The role is remote in the United States with travel up to 25%.