Solutions Consultant

Ascend Learning; Michigan; On-site; USD 63,000 - 91,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and parental leave

Employee assistance program

Wellness programs such as Headspace/Ai

Charitable matching program

Job summary

Ascend Learning, a leading healthcare and learning technology company, is seeking a Solutions Consultant to educate clients on digital platforms with integrated assessment and e-learning tools. You will build quality relationships with clients in high schools, colleges, universities, and training centers across private, state, and local academies.

The role is remote in the United States with travel up to 25%.

Qualifications

• 5+ years of experience as a member of a fire department or EMS/EMT service with current certifications or licensure.
• 2+ years' experience teaching Fire Fighting or EMS/EMT classes preferred.
• Strong technical skills, with experience in software training and/or documentation, particularly with Learning Management Systems.

Responsibilities

• Drive client value by leading digital product demonstrations, service offerings, and innovative technologies for instructors, faculty, educators, and/or assigned personnel.
• Host customer education webinars, and consult on best practices for the Public Safety Group’s product application and implementation.
• Enhance internal training by developing technical documentation and resources, delivering remote or on-site training, and fostering a client success culture through feedback.
• Collaborate with Sales, Marketing, and Product teams providing customer feedback to refine products and services. Provide technical support and troubleshooting for accounts, and engage with customer advisory councils and industry events and conferences to stay connected with client needs and market trends.

Skills

EMS/fire department experience

Teaching experience

Learning Management Systems

Presentation/communication

Travel willingness

Education

Associate or Bachelor’s degree in related field

High School Diploma or equivalent

Tools

Learning Management System software

Job description

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

What You'll Do

As a Solutions Consultant, you’ll provide clients with education on our digital platforms with integrated assessment, e-learning tools, and solutions that lead to better learner outcomes by establishing and developing quality relations with clients in high schools, colleges, universities, and training centers in private, state, and local academies.

Where You'll Work

This position will work remote in the United States; up to 25% travel is required.

How You’ll Spend Your Time

• Drive client value by leading digital product demonstrations, service offerings, and innovative technologies for instructors, faculty, educators, and/or assigned personnel
• Host customer education webinars, and consult on best practices for the Public Safety Group’s (PSG) product application and implementation
• Enhance internal training by developing technical documentation and resources, delivering remote or on-site training, and fostering a client success culture through feedback
• Collaborate with Sales, Marketing, and Product teams providing customer feedback to refine products and services. Provide technical support and troubleshooting for accounts, and engage with customer advisory councils and industry events and conferences to stay connected with client needs and market trends.

What You'll Need

• Associate or Bachelor’s degree in related field preferred; High School Diploma or equivalency required
• 5+ years of experience as a member of a fire department or EMS/EMT service with current certifications or licensure
• 2+ years' experience teaching Fire Fighting or EMS/EMT classes preferred
• Strong technical skills, with experience in software training and/or documentation, particularly with Learning Management Systems, a plus
• Exceptional leadership, communication, organizational and presentation abilities
• Excellent time management and problem-solving competencies
• Successful history of driving change through persuasive presentations, both individually and to large audiences
• Ability to travel up to 25%

HIRING RANGE

The current full-time, annualized base pay hiring range for this role is $63,300.00-$90,530.00. In accordance with applicable state laws, we are providing the expected pay range for this position. Individual compensation will be determined by various factors, including relevant experience, qualifications, current business needs and local market factors. Most regular, full-time employees are eligible to participate in an Ascend incentive bonus or sales plan.

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and parental leave
• Employee assistance program
• Other wellness programs such as Headspace and Airvet
• Charitable matching program

Fostering A Sense of Belonging

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.