Remote Tech Support Associate — Entry-Level Growth

Talentoma; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Talentoma is seeking an entry-level Remote Technical Support Specialist to provide focused assistance for user issues involving software, systems, accounts, and routine technology services. This full-time, stay-at-home role emphasizes strong troubleshooting, documentation, and communication skills.

You will review requests, troubleshoot using established procedures, guide users through diagnostic steps, create and maintain tickets, and coordinate escalation when expertise is needed.

Qualifications

• Entry-level candidates encouraged to apply.
• Basic knowledge of computers, software, and online systems.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication.
• Strong attention to detail.
• Comfortable learning new technical platforms.
• Ability to follow structured diagnostic procedures.
• Basic familiarity with ticketing systems.
• Strong documentation and follow-through skills.

Responsibilities

• Review assigned technical support requests.
• Troubleshoot routine technology issues using established procedures.
• Guide users through approved diagnostic steps.
• Assist with common software and access concerns.
• Create and maintain detailed support tickets.
• Document troubleshooting actions and resolution information.
• Coordinate escalation of issues requiring additional expertise.
• Communicate technical information clearly and professionally.
• Identify recurring technical issues for team review.
• Follow established security and technology support procedures.

Skills

Troubleshooting

Written & verbal communication

Attention to detail

Documentation

Remote work discipline

Diagnostic procedures

Ticketing familiarity

Tools

Ticketing systems

Job description

Talentoma is seeking an entry-level Remote Technical Support Specialist to provide focused assistance for user issues involving software, systems, accounts, and routine technology services. This full-time, stay-at-home role emphasizes strong troubleshooting, documentation, and communication skills.

You will review requests, troubleshoot using established procedures, guide users through diagnostic steps, create and maintain tickets, and coordinate escalation when expertise is needed.