Remote Software Support Technician – Aircraft Ops & Tech Help

San Diego, CA USA; United States; A distancia; USD 36.000 - 41.000; Jornada completa

Descripción de la vacante

CAMP Systems is seeking a Software Support Technician to join our remote US team. You will troubleshoot software issues, provide Tier I support by phone and email, and guide customers through solutions with clear, jargon-free communication.

The role requires an associate degree or equivalent and at least two years of related experience. Familiarity with SQL/Oracle databases, Windows Server, and Microsoft Office is a plus.

Formación

• Associate degree or equivalent from a two‑year college/technical school and a minimum of two years related experience
• Exposure/experience in preparing and presenting basic software training information
• Willingness to learn and apply AI-enabled tools to improve support and efficiency
• Knowledge of aviation industry is a plus
• Ability to read, analyze and interpret technical procedures and communicate with internal/external stakeholders
• Knowledge of accounting processes and familiarity with accounting software is helpful
• Understanding of client/server software, SQL and Oracle databases is a plus
• Proficient in Microsoft Office including Outlook and Excel

Responsabilidades

• Troubleshoot, diagnose, identify, and resolve software issues via research, testing, and remote screen sharing
• Provide Tier I support via help desk phone and email, including Emergency Line
• Explain solutions clearly and guide clients through corrective steps
• Escalate incidents to Senior Support Engineers as needed
• Advise customers on best use of software based on business processes
• Document information for specialists and follow calls till resolution
• Maintain knowledge base with procedures, FAQs, and known issues
• Adhere to maintenance timelines and assist other technicians as needed
• Other duties may be assigned

Conocimientos

Communication skills

Troubleshooting

Problem solving

Remote support

Educación

Associate degree or equivalent (2-year college/technical school)

Herramientas

SQL

Oracle

Microsoft Server

Windows OS

QuickBooks

Great Plains

Microsoft Office (Outlook/Excel)

Descripción del empleo

CAMP Systems is seeking a Software Support Technician to join our remote US team. You will troubleshoot software issues, provide Tier I support by phone and email, and guide customers through solutions with clear, jargon-free communication.

The role requires an associate degree or equivalent and at least two years of related experience. Familiarity with SQL/Oracle databases, Windows Server, and Microsoft Office is a plus.