Aviation Software Support Specialist

Corridor; United States; A distancia; USD 36.000 - 41.000; Jornada completa

Descripción de la vacante

CAMP Software Inc, a provider of Totalfbo, seeks an IT Support Specialist to troubleshoot software issues, deliver Tier I help-desk support, and guide clients through corrective steps. The role emphasizes clear communication and problem solving within aviation-focused FBO management solutions.

The ideal candidate will have an associate degree, experience with software training, and familiarity with SQL/Oracle databases, Windows Server, and accounting tools.

Formación

• Associate degree or equivalent from a two-year college/technical school and 2 years related experience
• Exposure/experience in preparing and presenting basic software training information
• Demonstrates a positive, adaptable attitude toward AI-enabled tools and automation
• Knowledge and/or experience of aviation industry a plus
• Ability to read, analyze and interpret technical procedures and communicate to stakeholders
• Knowledge of accounting processes
• Familiar with system administration
• Fluent with Windows Server and Windows OS
• Knowledge of accounting systems (e.g., QuickBooks, Great Plains)
• Knowledge of client/server software, SQL, and Oracle databases a plus
• Microsoft Office including Outlook and Excel

Responsabilidades

• Troubleshoot, diagnose, identify, and resolve software issues by research, testing and remote screen sharing
• Provide Tier I support answering the help desk phone line and email; includes Emergency Support line
• Provide answers directly to clients by identifying problems, researching answers, and guiding client through corrective steps
• Escalates incidents to Senior Support Engineers and alert manager of priorities and problems
• Consult customers on the ideal use of the software based on best practice and customer business processes
• If unable to provide the solution, collect and document information for specialist; follow through until resolved
• Create and maintain working documents including processes, FAQs, and known errors
• Adheres to Software Maintenance Agreement timelines and requirements
• Assists other help desk Technicians as needed
• Other duties may be assigned

Conocimientos

Troubleshooting

Customer support

Communication

AI-enabled tools

Reading technical procedures

Team collaboration

Adaptability

Operational efficiency

Educación

Associate degree or equivalent

Herramientas

SQL

Oracle

QuickBooks

Great Plains

Windows Server

Microsoft Excel

Microsoft Outlook

Descripción del empleo

CAMP Software Inc, a provider of Totalfbo, seeks an IT Support Specialist to troubleshoot software issues, deliver Tier I help-desk support, and guide clients through corrective steps. The role emphasizes clear communication and problem solving within aviation-focused FBO management solutions.

The ideal candidate will have an associate degree, experience with software training, and familiarity with SQL/Oracle databases, Windows Server, and accounting tools.