Aviation Software Support Specialist (Tier I)

CAMP Systems International, Inc.; Merrimack (NH); On-site; USD 36,000 - 41,000; Full time

Job summary

CAMP Systems International, Inc. is seeking a software support specialist in the United States. You will troubleshoot and resolve issues, provide Tier I help desk support by phone and email, and guide clients through corrective steps in a clear, jargon-free manner.

You'll escalate complex incidents to senior engineers as needed, document procedures, and contribute to a living knowledge base. The role emphasizes collaboration, process adherence, and ongoing learning with AI-enabled tools.

Qualifications

• Associate degree or equivalent from a two-year program; minimum two years related experience.
• Experience presenting basic software training information.
• Positive attitude toward AI-enabled tools and automation.

Responsibilities

• Troubleshoot, diagnose, and resolve software issues via research, testing, and remote screen sharing.
• Provide Tier I support via help desk phone and email, including Emergency line.
• Guide clients through corrective steps clearly and jargon-free.
• Escalate incidents to Senior Support Engineers and inform managers of priorities.
• Advise customers on software use based on best practices and processes.
• Document information for specialists when needed and follow through until resolution.
• Create and maintain knowledgebase documents and procedures.
• Adhere to maintenance timelines and assist other technicians as needed.
• Other duties as assigned.

Skills

Troubleshooting

Customer support

Communication

Bilingual (Spanish)

AI tools familiarity

Networking basics

Education

Associate degree or equivalent

Tools

SQL

Oracle

QuickBooks / Great Plains

Windows Server

MS Office

Job description

CAMP Systems International, Inc. is seeking a software support specialist in the United States. You will troubleshoot and resolve issues, provide Tier I help desk support by phone and email, and guide clients through corrective steps in a clear, jargon-free manner.

You'll escalate complex incidents to senior engineers as needed, document procedures, and contribute to a living knowledge base. The role emphasizes collaboration, process adherence, and ongoing learning with AI-enabled tools.