Aviation Software Support Technician – Remote & On-Call

CAMP Software, Inc.; San Diego (CA); On-site; USD 36,000 - 38,000; Full time

Job summary

CAMP Systems seeks a Software Support Technician to maintain customer satisfaction by providing remote software system support, upgrades, installations, and end-user training. You will be on call beyond normal hours and rotate after-hours support, owning issues to resolution with high productivity and reliability.

The role requires an associate degree or equivalent with 2+ years of experience, multitasking ability, and solid software training experience.

Qualifications

• Associate degree or equivalent with at least two years related experience.
• Ability to multitask in a fast paced environment.
• Experience preparing and presenting basic software training information.
• Aviation industry knowledge is a plus.
• Ability to read, analyze and interpret technical procedures.
• Knowledge of accounting processes is preferred.
• Familiarity with client/server software, SQL, and Oracle DB.
• Proficiency in Microsoft Office (Outlook, Excel).

Responsibilities

• Troubleshoot and resolve software issues via research, testing, and remote screen sharing.
• Provide Tier I help desk support by phone and email for all requests, including Emergency Support.
• Guide clients through corrective steps clearly, quickly, and jargon-free.
• Escalate incidents to Senior Support Engineers and alert manager of priorities.
• Advise customers on optimal software usage based on best practices.
• Document information for specialists and follow calls to resolution.
• Create and maintain knowledge base documents and procedures.
• Adhere to maintenance timelines and assist other technicians.
• Additional duties may be assigned.

Skills

Multitasking

Communication

Training

Windows OS

SQL

Oracle DB

Networking

Technical reading

Education

Associate degree

Tools

SQL

Oracle DB

QuickBooks

Great Plains

Microsoft Office

Job description

CAMP Systems seeks a Software Support Technician to maintain customer satisfaction by providing remote software system support, upgrades, installations, and end-user training. You will be on call beyond normal hours and rotate after-hours support, owning issues to resolution with high productivity and reliability.

The role requires an associate degree or equivalent with 2+ years of experience, multitasking ability, and solid software training experience.