Aviation Software Support Technician — Remote & Flexible

Corridor; San Diego (CA); In loco; USD 36.000 - 38.000; Tempo pieno

Descrizione del lavoro

CAMP Systems is seeking a Software Support Technician to maintain customer satisfaction through remote software support, system upgrades, installations, and end-user training. The role requires on-call work beyond normal hours, including weekends, with a rotating after-hours schedule.

Responsibilities include troubleshooting, answering help desk requests, guiding clients, documenting processes, and contributing to a knowledgebase. Aviation knowledge and server/DB expertise are valued.

Competenze

• Associate degree or equivalent from a two-year college/technical school with at least 2 years related experience.
• Ability to multitask in a fast-paced environment.
• Experience delivering basic software training.
• Aviation industry knowledge is a plus.
• Excellent written and verbal communication for internal and external stakeholders.
• Knowledge of accounting processes is strongly preferred.

Mansioni

• Solve software issues via research, testing, and remote screen sharing.
• Handle Tier I help desk requests by phone and email, including emergency line.
• Guide customers through corrective steps clearly and promptly.
• Escalate incidents to senior engineers and inform managers of priorities.
• Advise customers on best practices and business processes.
• Document information for specialists when needed and ensure follow-up.
• Create and maintain knowledgebase documents and procedures.
• Meet Software Maintenance Agreement timelines and assist other technicians.

Conoscenze

Multitasking

Communication

System administration

SQL/Oracle knowledge

Accounting knowledge

Networking standards

MS Office (Outlook/Excel)

Windows Server administration

Training delivery

On-call support

Formazione

Two-year degree or technical college

Strumenti

SQL

Oracle DB

QuickBooks/Great Plains

Remote support tools

Help desk software

Descrizione del lavoro

CAMP Systems is seeking a Software Support Technician to maintain customer satisfaction through remote software support, system upgrades, installations, and end-user training. The role requires on-call work beyond normal hours, including weekends, with a rotating after-hours schedule.

Responsibilities include troubleshooting, answering help desk requests, guiding clients, documenting processes, and contributing to a knowledgebase. Aviation knowledge and server/DB expertise are valued.