Aviation Software Support Technician — Remote

Hearst Corporation; San Diego (CA); On-site; USD 36,000 - 39,000; Full time

Job summary

CAMP Systems, a leader in aircraft compliance and health management, seeks a Software Support Technician in San Diego to maintain customer satisfaction via remote software support, upgrades, and training. You will troubleshoot issues, respond to service requests, and guide clients through corrective steps with clear communication.

The role requires being on-call beyond normal hours, with rotational after-hours support, and ownership of problems to resolve them promptly in a flexible shift

Qualifications

• Associate degree or equivalent from a two-year college/technical school; and a minimum of two (2) years related experience and/or training; or equivalent combination of education and experience.
• Ability to multitask and work in a fast paced environment.
• Willingness to learn and apply AI-enabled tools to improve support and efficiency.
• Spanish language skills are a big plus.

Responsibilities

• Troubleshoot, diagnose, identify, and resolve software issues by research, testing and remote screen sharing.
• Provide Tier I support via help desk phone line and email; includes Emergency Support line.
• Provide answers directly to clients by identifying problems, researching answers, and guiding through steps.
• Escalate incidents to Senior Support Engineers and notify manager of priorities.

Skills

Troubleshooting

Customer support

Multitasking

Technical communication

On-call readiness

Education

Associate degree or equivalent

Tools

SQL

Oracle

Microsoft Server

Windows OS

QuickBooks

Job description

CAMP Systems, a leader in aircraft compliance and health management, seeks a Software Support Technician in San Diego to maintain customer satisfaction via remote software support, upgrades, and training. You will troubleshoot issues, respond to service requests, and guide clients through corrective steps with clear communication.

The role requires being on-call beyond normal hours, with rotational after-hours support, and ownership of problems to resolve them promptly in a flexible shift