Remote-Eligible Customer Service Associate II

State-of-Maine; Caribou (ME); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

13 paid holidays

3+ weeks vacation leave

Health Insurance Coverage

Dental Insurance

Job summary

State of Maine in Caribou, ME is hiring a Customer Representative Associate II-HS to support Eligibility Specialists, answering calls and providing information on applications and benefits.

This hybrid role requires strong customer service, data entry, and familiarity with MS Office; partial telework with approval. The position emphasizes confidentiality and compliance, with opportunities to help clients access timely services.

Qualifications

• Experience in customer service or call center environment.
• Ability to handle confidential information and follow security policies.
• Strong communication and data-entry skills.

Responsibilities

• Answer calls from clients and provide information about eligibility.
• Help clients with reporting, eligibility, and compliance requirements.
• Update case records and documentation.
• Assist with enrollment processes and benefit information.

Skills

Customer service

Phone support

Data entry

MS Word

MS Excel

Outlook

Independent decision-making

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

Outlook

Job description

State of Maine in Caribou, ME is hiring a Customer Representative Associate II-HS to support Eligibility Specialists, answering calls and providing information on applications and benefits.

This hybrid role requires strong customer service, data entry, and familiarity with MS Office; partial telework with approval. The position emphasizes confidentiality and compliance, with opportunities to help clients access timely services.