Software Support Representative

Jobvite, Inc.; Augusta, Annapolis (ME, MD); Hybrid; USD 50,000 - 56,000; Full time

Job summary

Jobvite, Inc. is seeking a Support Services Representative in Augusta, Maine with a strong customer-service background. The role focuses on handling high volumes of inquiries via phone and email, resolving login and billing issues, and maintaining detailed customer records in CRM systems.

You will work with a team to ensure accurate information and timely resolution. The position offers flexibility with remote work opportunities and a minimum of three days in-office each week, emphasizing

Qualifications

• High School Diploma and at least one year in a customer-facing role.
• Excellent verbal and written communication skills.
• Strong organizational and prioritization abilities.
• Ability to multitask and follow through in a fast-paced setting.
• Attention to detail and proactive problem-solving.

Responsibilities

• Handle high volume inquiries via phone and email promptly.
• Resolve login, billing, and technical questions effectively.
• Document customer contacts and maintain records in CRM.
• Identify causes and apply appropriate solutions to issues.
• Follow regulations when processing documents for compliance.
• Protect sensitive information and adhere to company policies.
• Contribute to customer satisfaction with courteous service.
• Learn and support multiple web-based systems with minimal supervision.
• Provide accurate information to meet customer needs.

Skills

Excellent communication

Strong organizational skills

Multitasking in fast-paced env

Problem-solving ability

Self-motivated and proactive

Education

High School Diploma

Job description

Software SupportAugusta,MaineAnnapolis,Maryland
Salary: USD 50000.00 - 56160.00 Annually

The nation’s leading Web Services and e-commerce company is currently seeking a Support Services Representative (SSR) to complement its growing team. Our electronic government solutions use technology to increase efficiency, reduce costs, and help make government interactions more accessible for everyone through ready access to relevant technology.

Responsibilities

• Process a high volume of incoming customer inquiries promptly and efficiently through unscripted telephone and email conversations
• Resolve incoming inquiries regarding login issues, billing issues, technical problems, service questions, and other general concerns
• Take detailed notes, document customer contacts quickly, and maintain customer records during and after each customer contact in the Customer Relationship Management system
• Understand and determine the cause of problems quickly and apply the appropriate solution
• Review and process documents for compliance with established regulations
• Manage sensitive information securely and follow company policies and procedures
• Demonstrate commitment to customer satisfaction and interact with customers professionally and courteously at all times
• Solve technical problems with minimal supervision
• Navigate a computer effectively and learn to use and support multiple web-based systems quickly
• Provide accurate and complete information to meet customer needs and achieve satisfaction
• Work with supervisor to stay updated on product knowledge, company policies, and procedures, and effectively handle changes in any of these areas
• Provide timely feedback to the supervisor regarding challenges or customer concerns
• Other duties as assigned

Qualifications

• High School Diploma and a minimum of one year of customer-facing work experience.
• Excellent communication skills, including clear verbal and written abilities.
• Strong organizational and prioritization skills.
• Ability to multitask in a fast-paced environment to ensure timely follow-through.
• Must have excellent problem-solving skills and a keen attention to detail.
• Must be self-motivated and demonstrate initiative.
• Ability to understand a variety of technologies and platforms.
• This position allows both flexible and remote work opportunities with a minimum of 3 in-office days per week.