Remote Software Support Engineer - Tech & Data Analysis

KION Group; Atlanta (GA); On-site; USD 65,000 - 105,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic seeks a Software Support Engineer to provide remote, second-level customer support within the Customer Service team. The role collaborates with customers, first-level technicians and software engineers to resolve issues, with on-site support possible during emergencies.

Strong knowledge across languages, OS, databases and networking is ideal. The position offers growth and a structured schedule (8am-5pm EST).

Qualifications

• Associate degree in Engineering, IT, or related field (Bachelor’s preferred).
• 1–3 years of experience in technical support or data analysis.
• Knowledge of multiple programming languages, operating systems, databases, and networking.

Responsibilities

• Works with moderate guidance
• Analyzes and improves tools, systems, and processes
• Resolves moderately difficult issues and manages recurring tasks
• Accountable for process efficiency and effectiveness

Skills

Programming languages

Operating systems

Databases

Networking

Education

Associate degree in Engineering, IT, or related field

Job description

Dematic seeks a Software Support Engineer to provide remote, second-level customer support within the Customer Service team. The role collaborates with customers, first-level technicians and software engineers to resolve issues, with on-site support possible during emergencies.

Strong knowledge across languages, OS, databases and networking is ideal. The position offers growth and a structured schedule (8am-5pm EST).