Software Support Engineer - AI & Automation

KION Group; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic is seeking a software technical support specialist to help customers resolve application and system issues. The role blends troubleshooting, customer support, and collaboration with software engineering teams.

You will document issues, contribute to knowledge base articles, and deliver customer training. The position requires travel≈5% of the time to US locations and participation in on-call rotations.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• Proven experience in software support or a similar role.
• Excellent written and verbal communication skills.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot software issues.
• Collaborate with the development team to resolve complex issues.
• Document and track customer issues and problems.

Skills

Troubleshooting

Communication

Problem solving

Customer service

AI / emerging tech

Windows OS

Education

Bachelor’s degree in Computer Science or Software Engineering

Tools

SQL databases (Oracle / MS SQL)

Job description

Dematic is seeking a software technical support specialist to help customers resolve application and system issues. The role blends troubleshooting, customer support, and collaboration with software engineering teams.

You will document issues, contribute to knowledge base articles, and deliver customer training. The position requires travel≈5% of the time to US locations and participation in on-call rotations.