Software Engineer - Tech Support

Dematic; Atlanta (GA); Remote; USD 65,000 - 105,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic is seeking a Software Support Engineer to provide remote, second level customer support within the Dematic Customer Service team. The role operates on a weekly 8am-5pm EST schedule, with on-site support for emergencies as needed.

Candidate should have knowledge across programming languages, operating systems, databases, and networking. The base pay range for this role is $65,000 - $105,000 at the time of posting; final compensation will depend on location, education, experience,

Qualifications

• Associate degree in Engineering/IT or related field is required or preferred.
• 1–3 years of experience in technical support or data analysis is desirable.

Responsibilities

• Works with moderate guidance.
• Analyzes and improves tools, systems, and processes.
• Resolves moderately difficult issues and manages recurring tasks.
• Accountable for process efficiency and effectiveness.

Skills

Programming languages

Operating systems

Databases

Networking

Education

Associate degree in Engineering/IT or related field

Job description

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is a weekly 8am-5pm EST position. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.

What We Offer:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $65,000 - $105,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will Do In This Role:

• Works with moderate guidance
• Analyzes and improves tools, systems, and processes
• Resolves moderately difficult issues and manages recurring tasks
• Accountable for process efficiency and effectiveness

What We Are Looking For:

• Associate degree in Engineering, IT, or related field (Bachelor’s preferred).
• 1–3 years of experience in technical support or data analysis