Software Support Engineer (Remote) — Technical Troubleshooter

Dematic; Atlanta (GA); Remote; USD 65,000 - 105,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic is seeking a Software Support Engineer to provide remote, second level customer support within the Dematic Customer Service team. The role operates on a weekly 8am-5pm EST schedule, with on-site support for emergencies as needed.

Candidate should have knowledge across programming languages, operating systems, databases, and networking. The base pay range for this role is $65,000 - $105,000 at the time of posting; final compensation will depend on location, education, experience,

Qualifications

• Associate degree in Engineering/IT or related field is required or preferred.
• 1–3 years of experience in technical support or data analysis is desirable.

Responsibilities

• Works with moderate guidance.
• Analyzes and improves tools, systems, and processes.
• Resolves moderately difficult issues and manages recurring tasks.
• Accountable for process efficiency and effectiveness.

Skills

Programming languages

Operating systems

Databases

Networking

Education

Associate degree in Engineering/IT or related field

Job description

Dematic is seeking a Software Support Engineer to provide remote, second level customer support within the Dematic Customer Service team. The role operates on a weekly 8am-5pm EST schedule, with on-site support for emergencies as needed.

Candidate should have knowledge across programming languages, operating systems, databases, and networking. The base pay range for this role is $65,000 - $105,000 at the time of posting; final compensation will depend on location, education, experience,