Remote SMB CSM - German Market | Equity

Arctic Wolf Networks, Inc.; United States; Remote; USD 37,000 - 92,000; Full time

Benefits offered by this job

Equity for all employees

30 days annual leave

Pension plan

Training and career development

Employee Assistance Program (EAP)

Fertility support

Parental leave

Job summary

Arctic Wolf Networks, Inc. is seeking a Customer Success Manager (m/f/d) SMB, remotely in Germany, to manage corporate customers using CyberSOC, drive renewals and expansions, and act as a trusted advisor.

The role requires German and English fluency, strong consultative selling, and cross-functional collaboration to ensure customer success. You will analyze customer needs, forecast risk, and lead account reviews, while collaborating with product and sales teams to maximize value and retention.

Qualifications

• Minimum 3+ years in a sales role, preferably tech.
• Fluency in German and English required.
• Experience with subscription/CSM models is a plus.
• Strong communication and negotiation skills.

Responsibilities

• Manage a set of corporate customers using Arctic Wolf’s CyberSOC solution.
• Achieve renewal and expansion targets through consultative selling.
• Listen to customers and provide feedback to the business.
• Ensure customer satisfaction and deliver quarterly account reviews.
• Upsell by positioning additional Arctic Wolf services.
• Advise customers to develop growth plans based on their needs.
• Forecast and communicate risks; develop risk-mitigation plans.

Skills

German language fluency

English language fluency

Technology sales

Consultative selling

Account management

Forecasting & pipeline

Tools

Salesforce

Excel/Spreadsheets

Job description

Arctic Wolf Networks, Inc. is seeking a Customer Success Manager (m/f/d) SMB, remotely in Germany, to manage corporate customers using CyberSOC, drive renewals and expansions, and act as a trusted advisor.

The role requires German and English fluency, strong consultative selling, and cross-functional collaboration to ensure customer success. You will analyze customer needs, forecast risk, and lead account reviews, while collaborating with product and sales teams to maximize value and retention.