Remote SMB Account Manager - North America

Openkrill; United States; A distancia; USD 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-first

Work-from-home stipend

Birthday off

Parental leave program

Global work flexibility

Descripción de la vacante

Leap Tools is a remote-first company seeking a Customer Success professional to manage post-onboarding for SMB customers and drive health, retention, and expansion. You’ll partner with customers to understand needs and align them with our Roomvo Platform while collaborating with product, sales, and leadership to deliver exceptional experiences.

You will maintain accurate records in CRMs, engage with executives, and help identify opportunities to expand and promote our services.

Formación

• 1-2 years of experience in a B2B Account Management role.
• Direct experience managing a book of business.
• Comfortable with technically complex processes and deadlines.
• Professional with ability to engage C-suite executives.
• Fluency in English; bonus: French or Spanish.

Responsabilidades

• Manage the post-onboarding customer lifecycle for a book of SMB customers
• Be responsible for key metrics such as Customer Health, Retention, and Expansion
• Become a trusted partner to your customers so you can better understand their needs and help them achieve their goals
• Engage and share learnings across the wider Customer Success team
• Serve as a key voice of our customers internally with teams such as product, sales, and leadership, and partner with other teams internally to drive best-in-class customer experiences
• Maintain impeccable records in Customer Success software
• Actively and routinely engage with your customers to assess their priorities, identifying opportunities to further promote the Roomvo Platform and ensure the full potential of service is realized
• Be a customer advocate within our organization, documenting requests and issues as well as identifying areas we can improve for our customers

Conocimientos

Account management

SaaS

Communication

C-suite engagement

Time management

English proficiency

Herramientas

Google Workspace

Salesforce

Descripción del empleo

Leap Tools is a remote-first company seeking a Customer Success professional to manage post-onboarding for SMB customers and drive health, retention, and expansion. You’ll partner with customers to understand needs and align them with our Roomvo Platform while collaborating with product, sales, and leadership to deliver exceptional experiences.

You will maintain accurate records in CRMs, engage with executives, and help identify opportunities to expand and promote our services.