Enterprise CS Manager - Remote & Growth

Openkrill; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Remote-first culture

Work from anywhere for up to 3 months

Parental leave program

Work-from-home stipend

Your birthday off

Job summary

Leap Tools is a remote-first company seeking a Customer Success/Account Manager to manage the lifecycle of mid-size strategic customers and drive health, retention, and expansion. You will partner with customers to understand goals, mentor teammates, and collaborate with Product/Sales/Leadership to deliver exceptional experiences.

The role emphasizes engagement with enterprise clients, executive-level communication, and a strong emphasis on process improvement within a SaaS environment.

Qualifications

• 1+ year of experience in a Customer Success or Account Management role.
• Experience with Enterprise customers and managing a book of business.
• Ability to learn and prioritize technically complex processes and tasks.
• Professional with comfort engaging C-suite executives.
• Proficient in Google Workspace and Salesforce.
• Experience in SaaS is a plus.
• French fluency is a bonus.

Responsibilities

• Manage the customer life cycle for our mid-size strategic customers.
• Be responsible for metrics like Customer Health, Retention, and Expansion.
• Build trusted partnerships to understand customer needs and help them achieve goals.
• Mentor across the wider Customer Success team.
• Represent customers to Product, Sales, and Leadership teams to drive best-in-class experiences.
• Maintain accurate records in our CS software.
• Engage with customers to identify opportunities to maximize platform value.
• Document requests and advocate for customers within the organization.

Skills

Customer Success

Account Management

Enterprise customers

C-suite engagement

Tools

Salesforce

Google Workspace

Job description

Leap Tools is a remote-first company seeking a Customer Success/Account Manager to manage the lifecycle of mid-size strategic customers and drive health, retention, and expansion. You will partner with customers to understand goals, mentor teammates, and collaborate with Product/Sales/Leadership to deliver exceptional experiences.

The role emphasizes engagement with enterprise clients, executive-level communication, and a strong emphasis on process improvement within a SaaS environment.