Remote Web Account Specialist

Openkrill; United States; Remote; USD 42,000 - 49,000; Full time

Benefits offered by this job

Work-from-home stipend

Birthday off

Remote-first company

Job summary

Leap Tools, a remote-first company, seeks a customer-focused specialist to help clients build stunning websites using our CMS platform. You will become a trusted resource, delivering tailored recommendations, guiding customers through product tools, and contributing to roadmap decisions based on feedback from hundreds of conversations.

The role emphasizes proactive communication, autonomy, and collaboration with dev, marketing, and customer success teams.

Qualifications

• Relationship-driven approach to build trust with clients.
• Strong communication in writing and speaking.
• Experience collaborating with dev, marketing, or customer-success teams.
• Familiarity with web-building platforms and SEO basics.

Responsibilities

• Work directly with customers to help them create stunning websites through our CMS platform.
• Become a go-to resource for customers, making tailored recommendations.
• Walk customers through tools that support their day-to-day operations.
• Help guide the product roadmap from customer insights.

Skills

Relationship-driven

Strong communicator

Leadership

Cross-functional collaboration

SEO basics

Web platforms

Tools

Google Sheets

Excel

GitLab

Salesforce

Squarespace

Wix

Wordpress

Job description

Leap Tools, a remote-first company, seeks a customer-focused specialist to help clients build stunning websites using our CMS platform. You will become a trusted resource, delivering tailored recommendations, guiding customers through product tools, and contributing to roadmap decisions based on feedback from hundreds of conversations.

The role emphasizes proactive communication, autonomy, and collaboration with dev, marketing, and customer success teams.