Remote Smart Services Commercialization Lead

Trane Technologies; Davidson (NC); On-site; USD 124,000 - 173,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Job summary

Trane Technologies, a world leader in sustainable climate solutions, seeks a Commercialization Leader – Smart Services to roll out and improve sales enablement across North America. You will work with field personnel and product teams to ensure training, coaching, and consistent messaging.

This remote role requires exceptional communication, LEAN mindset, and the ability to drive growth through digitally enabled services.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 5+ years in customer success roles required.
• Experience leading teams, directly and indirectly, is preferred.
• HVAC experience, knowledge of building systems operation, extensive knowledge of field, service, and product preferred.
• Good knowledge of LEAN practices is preferred.
• Ability to travel independently up to 40% of the time required.

Responsibilities

• Commercialize new and existing Smart Services offerings for North America sales channels.
• Provide customer support for sales and fulfillment channels within the Smart Services portfolio (i.e. leadership presentations, strategic sales skills, product & services demonstrations, operations training, etc.).
• Practice LEAN principles with regular gap analysis and new solution ideas to continuously improve standard work and best practices that address current field and customer challenges and needs.
• In partnership with the Product Management Team, develop and facilitate virtual and in-person field office training initiatives and launch new development demonstrations of new and existing offerings.
• Provide Product Management with voice of customer and Trane associates regarding required functionality and/or offering configuration.
• Support Sales COE by providing input to strategy, needed escalations to regional leadership, and content for monthly general audience communications.

Skills

Customer success

Team leadership

Communication skills

Negotiation

Time management

Virtual working

IT/network fundamentals

Education

Bachelor’s degree or equivalent experience

Tools

LEAN practices

Job description

Trane Technologies, a world leader in sustainable climate solutions, seeks a Commercialization Leader – Smart Services to roll out and improve sales enablement across North America. You will work with field personnel and product teams to ensure training, coaching, and consistent messaging.

This remote role requires exceptional communication, LEAN mindset, and the ability to drive growth through digitally enabled services.