Remote Leader: Smart Services Commercialization

Trane Limited; Davidson (NC); Remote; USD 123,722 - 173,005; Full time

Benefits offered by this job

Health insurance

Wellness programs

401K matching

Paid time off

Job summary

Trane Technologies in North America seeks a Commercialization Leader for Smart Services to drive the rollout and growth of digitally enabled offerings across NA sales channels. The role emphasizes training, field coaching, and cross-functional collaboration to ensure profitable execution.

The ideal candidate has 5+ years in customer success, strong leadership and communication skills, and a solid understanding of service operations, LEAN, and travel readiness.

Qualifications

• 5+ years of combined experience in customer success roles.
• Experience managing and leading teams, directly and indirectly.
• HVAC experience or building systems knowledge is preferred.
• Willingness to travel up to 40% of the time.

Responsibilities

• Commercialize new and existing Smart Services offerings for North America sales channels.
• Provide customer support for sales and fulfillment channels within the Smart Services portfolio (leadership presentations, strategic sales skills, product & services demonstrations, operations training).
• Practice LEAN principles to continuously improve standard work and best practices.
• Develop and facilitate virtual and in-person field office training initiatives and demonstrations.
• Provide voice of customer to Product Management and support strategy with Sales COE.

Skills

Customer success

Leadership

Communication

Travel readiness

Education

Bachelor’s degree or equivalent

Job description

Trane Technologies in North America seeks a Commercialization Leader for Smart Services to drive the rollout and growth of digitally enabled offerings across NA sales channels. The role emphasizes training, field coaching, and cross-functional collaboration to ensure profitable execution.

The ideal candidate has 5+ years in customer success, strong leadership and communication skills, and a solid understanding of service operations, LEAN, and travel readiness.