Remote Sleep Wellness Coach — CPAP Support

Pivotal Health; Richardson (TX); Remote; USD 28,000 - 32,000; Full time

Benefits offered by this job

100% Remote Work Environment

Monday-Friday Schedule (No Weekends)

Medical, Dental & Vision Insurance

Generous PTO & Paid Holidays

401(k) with Company Match

Company-Paid Life Insurance

Employee Assistance Program (EAP)

Company-Provided Computer & Equipment

Professional Growth & Development Op-p

Work with a Nationally Recognized Lead

Job summary

Integrated Sleep Care, a Pivotal Health Company, is seeking a Remote Sleep Care Coach to support CPAP patients from a fully remote environment.

You'll educate, encourage, and sustain healthy sleep habits, guiding patients through their CPAP therapy journey with compassionate coaching, accountability, and clear communication. The role offers a 100% remote schedule, Monday–Friday, 8:00 AM–5:00 PM CST, and a hourly wage of $20-$23 DOE.

Qualifications

• High School Diploma or GED is required.
• Strong communication and interpersonal skills.
• Ability to motivate, encourage, and support patients.
• Excellent organizational and multitasking abilities.
• Comfort using computers, web-based platforms, and remote technology.

Responsibilities

• Provide education and coaching to patients using CPAP therapy.
• Encourage long-term therapy adherence through motivation, accountability, and support.
• Conduct outbound follow-up calls to patients and caregivers.
• Respond to inbound patient and caregiver inquiries.
• Review daily patient activity within the Sanusom Portal (reporting only, no clinical interpretation).
• Help identify and address barriers impacting therapy success.
• Coordinate with physician offices and DME providers regarding non-clinical patient needs.
• Schedule and reschedule patient appointments as needed.
• Document all patient interactions accurately in electronic systems.
• Participate in team meetings, training, and quality initiatives.
• Remain available and engaged during scheduled work hours.

Skills

Excellent communicator

Build rapport over phone

Empathetic and patient-focused

Highly organized

Remote technology comfortable

Independent remote worker

Effective coaching

Education

High School Diploma or GED

Associate's or Bachelor's in Psychology

Associate's or Bachelor's in Counseling

Associate's or Bachelor's in Exercise Science

Associate's or Bachelor's in Healthcare Admin

Associate's or Bachelor's in Public Health

Associate's or Bachelor's in Social Work

Job description

Integrated Sleep Care, a Pivotal Health Company, is seeking a Remote Sleep Care Coach to support CPAP patients from a fully remote environment.

You'll educate, encourage, and sustain healthy sleep habits, guiding patients through their CPAP therapy journey with compassionate coaching, accountability, and clear communication. The role offers a 100% remote schedule, Monday–Friday, 8:00 AM–5:00 PM CST, and a hourly wage of $20-$23 DOE.