Remote Sleep Scheduling Coordinator - Inbound Calls

Neurocare, Inc.; Orlando (FL); Remote; USD 36,000 - 48,000; Full time

Job summary

Neurocare, Inc. is seeking a Remote Scheduling Coordinator to coordinate diagnostic sleep testing with a focus on patient access and high-volume phone work.

The role involves educating patients, verifying insurance, and coordinating with clinical staff to ensure timely appointments, with bilingual English/Spanish preferred. Remote work requires privacy and occasional weekend/evening shifts.

Qualifications

• 1+ year of customer service experience.
• Experience in a medical setting preferred.
• HS diploma or GED.
• Bilingual English/Spanish preferred.
• Associate’s or Bachelor’s degree preferred.
• Strong multitasking skills between task lists and inbound calls.
• Strong computer skills: Microsoft Office and the ability to learn new software quickly.
• High level of organization and accuracy.
• Exceptional telephone communication skills and professionalism.

Responsibilities

• HEAVY PHONE WORK - Inbound and outbound calls.
• Schedule a minimum of 20 patients per day (required very heavy outbound phone work).
• Obtains patient history and all appropriate clinical data prior to appointment.
• Educates patients regarding the type of sleep testing ordered, the registration and study process, and additional services available.
• Verify insurance (online) prior to scheduling to ensure compliant billing.
• Communicates and works with clinical team to ensure appropriate staff availability to meet patient needs and access to services.
• Interacts with physicians, insurance providers, and others to address and resolve a variety of issues and concerns.
• Reports weekly and monthly information pertinent to assigned sites.
• Other duties as assigned.

Skills

Customer service

Multitasking

Communication

Detail oriented

Education

HS diploma or GED

Associate or Bachelor's degree preferred

Tools

Microsoft Office

Job description

Neurocare, Inc. is seeking a Remote Scheduling Coordinator to coordinate diagnostic sleep testing with a focus on patient access and high-volume phone work.

The role involves educating patients, verifying insurance, and coordinating with clinical staff to ensure timely appointments, with bilingual English/Spanish preferred. Remote work requires privacy and occasional weekend/evening shifts.