Remote Sleep Services Specialist – Patient Care & Scheduling

BeaconBiosignals; United States; Remote; USD 28,000 - 40,000; Full time

Job summary

Beacon Biosignals is seeking a Services Specialist to support sleep testing from a remote-first role. You’ll provide empathetic patient and customer assistance, coordinate testing, and document interactions in a HIPAA-compliant process.

This first-shift, largely work-from-home position offers an hourly rate of $25 and a total compensation package including equity and PTO. Occasional on-site meetings may be required.

Qualifications

• 2+ years in a customer service, patient services, healthcare, call center, scheduling, technical support, or other customer/patient-facing environment.
• Experience communicating directly with patients or customers by phone.
• Excellent verbal and written communication, empathetic and professional.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Experience documenting patient or customer interactions and maintaining records.

Responsibilities

• Provide empathetic, professional phone support to patients and customers.
• Schedule and coordinate patient testing with accurate documentation.
• Make outbound calls to patients and customers as needed.
• Monitor test scheduling and follow up to ensure timely support.
• Provide patient support, troubleshooting, and assistance before/after overnight studies.
• Maintain HIPAA-compliant records and protect PHI.
• Collaborate with cross-functional teams to resolve issues and support operations.

Skills

Empathetic communication

Phone support

Organization

HIPAA knowledge

Remote collaboration

Education

Associate degree

Tools

HIPAA compliance

Job description

Beacon Biosignals is seeking a Services Specialist to support sleep testing from a remote-first role. You’ll provide empathetic patient and customer assistance, coordinate testing, and document interactions in a HIPAA-compliant process.

This first-shift, largely work-from-home position offers an hourly rate of $25 and a total compensation package including equity and PTO. Occasional on-site meetings may be required.