Home Sleep Study Scheduler - Patient Services (In-Person)

Medbridge-Healthcare-LL; Simi Valley (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401(k) with eligible participation

Paid Time Off (PTO)

Paid Holidays

Life Insurance

Employee Assistance Program (EAP)

Professional Development and Training

Job summary

Pivotal Health in Simi Valley, CA is seeking a Home Sleep Study Patient Scheduler to coordinate home sleep testing from referral through scheduling and device shipment.

This full-time, in-person role requires strong communication, excellent customer service, and attention to patient privacy under HIPAA. You will review insurance coverage, schedule shipments, and maintain accurate records while supporting patients with compassion.

Qualifications

• Strong computer and internet navigation skills.
• Proficiency in Microsoft Office.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to provide outstanding customer service while handling sensitive patient information.

Responsibilities

• Contact patients referred for home sleep testing and explain the sleep study process.
• Review insurance coverage, benefits, and financial responsibilities with patients.
• Answer patient questions and provide exceptional customer service.
• Coordinate and schedule shipments of home sleep testing devices.
• Maintain accurate patient records and scheduling documentation.
• Protect patient privacy and comply with all HIPAA regulations.
• Participate in training, quality improvement initiatives, and company meetings as needed.
• Perform additional duties assigned by leadership.

Skills

Computer skills

Microsoft Office

Verbal & written communication

Organizational skills

Customer service

Tools

Microsoft Office Suite

Job description

Pivotal Health in Simi Valley, CA is seeking a Home Sleep Study Patient Scheduler to coordinate home sleep testing from referral through scheduling and device shipment.

This full-time, in-person role requires strong communication, excellent customer service, and attention to patient privacy under HIPAA. You will review insurance coverage, schedule shipments, and maintain accurate records while supporting patients with compassion.