Remote Site Engagement & Insights Associate Director

WCG Clinical, Inc.; Phoenix (AZ); Remote; USD 92,000 - 143,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Tuition reimbursement

Paid holidays

Work-life balance tools

Job summary

WCG Clinical, Inc. is seeking a Site Engagement & Insights Associate Director to lead the CenterWatch site survey program, from instrument design to client readouts. You’ll connect survey insights to product and service development, strengthening sponsor, CRO, and site relationships on a global scale.

The role requires 8+ years in clinical research with site engagement, excellent presentation and writing skills, and a collaborative, independent work style suitable for a remote environment.

Qualifications

• 8+ years of experience in clinical research, with site engagement or related sponsor/CRO roles.
• Experience designing, fielding, and analyzing surveys or voice-of-customer programs preferred.
• Excellent presentation and facilitation skills for executive audiences.
• Strong writing skills for reports, publications, and client communications.
• Ability to work independently in a fast-paced environment and collaborate across functions.

Responsibilities

• Lead end-to-end execution of the CenterWatch Global Site Relationship Survey program, including design, launch, data collection and readouts.
• Support the CenterWatch Forum by facilitating discussions, preparing materials, and managing feedback from draft to final release.
• Design survey instruments with Benchmarking & Analytics team, including attribute frameworks and taxonomy.
• Plan and manage survey distribution, sampling, multi-language deployment, and respondent engagement.
• Analyze survey results with analysts and translate findings into actionable client insights and narratives.
• Develop benchmark reports and client deliverables with region- and role-specific analyses.
• Coordinate client readouts and present findings to sponsor, CRO, and site audiences.

Skills

Survey design

Data interpretation

Presentation skills

Stakeholder communication

Project management

Education

Bachelor’s degree in life sciences, public health, business, or related field

Equivalent experience in clinical research operations, site engagement, or survey research

Job description

WCG Clinical, Inc. is seeking a Site Engagement & Insights Associate Director to lead the CenterWatch site survey program, from instrument design to client readouts. You’ll connect survey insights to product and service development, strengthening sponsor, CRO, and site relationships on a global scale.

The role requires 8+ years in clinical research with site engagement, excellent presentation and writing skills, and a collaborative, independent work style suitable for a remote environment.