Remote SIAM Change & Learning Specialist

NetImpact Strategies Inc.; United States; Remote; USD 100,000 - 135,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off (PTO)

Wellness leave

Tuition reimbursement

Team building & volunteer events

Job summary

NetImpact Strategies Inc. is seeking a Learning / Change Specialist – SIAM Change Management to support a federal customer in adopting coordinated IT service processes and governance.

This remote role collaborates with cross-functional partners to deliver dependable services and measurable user outcomes. The mid-to-senior specialist will translate changes into practical guidance, develop trainings, and lead adoption efforts across SIAM processes and ITSM workflows with an emphasis on stakeholder

Qualifications

• 4+ years in organizational change management, process adoption, or IT service transformation.
• Experience facilitating stakeholder engagement, impact assessments, communications, and training.
• Working knowledge of ITIL/ITSM processes and cross-functional service delivery.

Responsibilities

• Develop change impact assessments and adoption plans for SIAM processes and ITSM workflows.
• Translate governance, ownership, escalation, and workflow changes into role-based guidance.
• Create communications, briefings, job aids, and targeted training for service teams and stakeholders.
• Support readiness assessments, stakeholder engagement, change networks, and reinforcement activities.
• Coordinate with the SIAM lead and ServiceNow engineers to align materials with operating procedures.
• Collect feedback and measure adoption, process compliance, and recurring friction points.
• Recommend targeted coaching or communication adjustments while preserving government change approval authority.

Skills

Change management

Stakeholder engagement

Training delivery

IT service governance

Communication

Education

Bachelor’s degree in organizational development, communications, business, information systems, or related field

Tools

ServiceNow

SIAM models

ITIL/ ITSM

Job description

NetImpact Strategies Inc. is seeking a Learning / Change Specialist – SIAM Change Management to support a federal customer in adopting coordinated IT service processes and governance.

This remote role collaborates with cross-functional partners to deliver dependable services and measurable user outcomes. The mid-to-senior specialist will translate changes into practical guidance, develop trainings, and lead adoption efforts across SIAM processes and ITSM workflows with an emphasis on stakeholder