Learning / Change Specialist – SIAM Change Management

Ladders; United States; Remote; USD 100,000 - 135,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

PTO + wellness leave

Pet insurance

Tuition reimbursement

Certifications support

Top Workplace recognition

Team volunteering

Job summary

Ladders is seeking a Learning / Change Specialist – SIAM Change Management to drive change adoption across SIAM processes and ITSM workflows in a complex, multi-stakeholder environment.

This remote US-based role emphasizes stakeholder engagement, communications, training, and measurement to support effective service transformation and sustained adoption.

Qualifications

• 4+ years in organizational change management or IT service transformation.
• Experience facilitating stakeholder engagement, communications, and training.
• Working knowledge of ITIL/ITSM; Prosci certification preferred.

Responsibilities

• Develop change impact assessments and adoption plans for approved SIAM processes and ITSM workflows.
• Translate service governance, ownership, escalation, and workflow changes into practical role-based guidance.
• Create communications, briefings, job aids, and targeted training for service teams and stakeholders.
• Support readiness assessments, stakeholder engagement, change networks, and reinforcement activities.
• Coordinate with the SIAM lead and ServiceNow engineers to align materials with approved operating procedures.
• Collect feedback and measure adoption, process compliance, and recurring points of friction.
• Recommend targeted coaching or communication adjustments while preserving government change approval authority.

Skills

Change management

Stakeholder engagement

Communication

Training design

ITIL/ITSM knowledge

Prosci certification

Education

Bachelor's degree in organizational development, communications, business, information systems, or a related field

Tools

ServiceNow

Job description

For our client, we are seeking a Learning / Change Specialist – SIAM Change Management to join the team of a leader in the Business Services space.

This role will focus on driving change adoption across SIAM processes and ITSM workflows in a complex, multi-stakeholder environment. You will partner closely with service governance leaders, technical teams, and operational stakeholders to translate process changes into clear, actionable guidance. The position emphasizes stakeholder engagement, communications, training, and measurement to support effective service transformation and sustained adoption.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $100,000 – $135,000 annually

Responsibilities

• Develop change impact assessments and adoption plans for approved SIAM processes and ITSM workflows.
• Translate service governance, ownership, escalation, and workflow changes into practical role-based guidance.
• Create communications, briefings, job aids, and targeted training for service teams and stakeholders.
• Support readiness assessments, stakeholder engagement, change networks, and reinforcement activities.
• Coordinate with the SIAM lead and ServiceNow engineers to align materials with approved operating procedures.
• Collect feedback and measure adoption, process compliance, and recurring points of friction.
• Recommend targeted coaching or communication adjustments while preserving government change approval authority.

Qualifications

• Bachelor's degree in organizational development, communications, business, information systems, or a related field; equivalent relevant experience considered.
• 4+ years of organizational change management, process adoption, or IT service transformation experience.
• Experience facilitating stakeholder engagement, impact assessments, communications, and training.
• Working knowledge of ITIL/ITSM processes and cross-functional service delivery.
• Prosci or another recognized change management certification preferred.
• Experience with ServiceNow, SIAM models, federal IT operations, and multi-provider environments preferred.
• Experience developing change adoption measures and supporting enterprise transformations preferred.

Benefits

• Comprehensive medical, dental, and vision insurance starting the first of the month after joining.
• 401(k) plan with immediately vested employer contributions; no matching required.
• Generous PTO policy, one additional day of paid wellness leave per year, and ten federal holidays observed.
• Pet insurance available for employees' pets.
• Tuition reimbursement, internal training programs, and company-sponsored industry certifications.
• Collaborative work environment recognized as a Top Workplace by The Washington Post for multiple years.
• Team building activities, community volunteering, wellness events, and family fun events.

Our client is an equal opportunity employer.