Remote Services Lead: Call Center & Records

GENESISCARE USA SERVICES LLC (S21 / XYW); Florida; Vor Ort; USD 75.000 - 95.000; Vollzeit

Zusammenfassung

GENESISCARE USA SERVICES LLC in New York seeks a Remote Services Administrator responsible for overseeing operational leadership and continuous improvement of centralized non-patient-facing services. The role focuses on leading the remote Call Center and Medical Records teams while enhancing efficiency and patient access.

Ideal candidates will have a strong understanding of healthcare workflows, experience in remote team management, and excel in data-driven decision-making. Join us at GenesisCare where innovation and patient outcomes are prioritized.

Qualifikationen

• Strong understanding of patient access functions, workflow systems, and compliance requirements.
• Previous experience overseeing call centers, remote teams, or centralized support functions in healthcare.

Aufgaben

• Lead operational oversight of the remote Call Center and Medical Records teams.
• Develop and maintain standardized workflows and service-level agreements (SLAs).
• Improve service reliability through measurable performance enhancements.
• Recruit and develop high-performing remote services team members.
• Collaborate with various teams to ensure alignment with clinic needs.
• Lead process improvement initiatives related to patient access and scheduling.

Kenntnisse

Operational discipline and execution

Cross-functional and remote team leadership

Data-driven decision-making

Service excellence mindset

Process standardization and systems thinking

Communication and change leadership

Tools

EMR/EHR systems

Call center technology platforms

Jobbeschreibung

GENESISCARE USA SERVICES LLC in New York seeks a Remote Services Administrator responsible for overseeing operational leadership and continuous improvement of centralized non-patient-facing services. The role focuses on leading the remote Call Center and Medical Records teams while enhancing efficiency and patient access.

Ideal candidates will have a strong understanding of healthcare workflows, experience in remote team management, and excel in data-driven decision-making. Join us at GenesisCare where innovation and patient outcomes are prioritized.