Patient Service Specialist

Talentify; West Palm Beach (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

GenesisCare in West Palm Beach, FL is seeking a Patient Services Specialist to provide administrative and general support to staff, patients and physicians, ensuring a high-quality, professional and efficient service. The role acts as a crucial link between patients and clinical teams.

You will handle patient flow, scheduling, billing inquiries, and maintain patient records, collaborating with clinical teams to improve the overall patient experience and ensure compliance with privacy policies.

Qualifications

• High School Diploma or equivalent.
• Administrative experience in a busy, customer‑focussed medical environment.
• Ability to manage urgent matters and time-critical medical appointments.
• Strong organization and communication skills with internal and external stakeholders.
• Proven ability to work independently and in a team.
• Knowledge of patient billing systems and related funding mechanisms.
• Experience with clinical administration systems and MS Office.
• Collaborative approach with the wider admin team; flexible and travel as required.

Responsibilities

• Provide high level patient service and respond to queries while protecting privacy.
• Schedule physician appointments and manage patient records before and after visits.
• Assist with billing inquiries and insurance questions as needed.
• Maintain the waiting area and patient/employee spaces to ensure a professional environment.
• Support physicians and internal customers, coordinating across teams as required.

Skills

Administrative experience

Customer service

Organization

Communication

Teamwork

Billing knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Office

Clinical administration systems

Job description

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Patient Services Specialist

West Palm Beach, FL

About GenesisCare:

Our purpose is to design care experiences that get the best possible life outcomes. Our goal is to deliver exceptional treatment and care in a way that enhances every aspect of a person's cancer journey.

Joining the GenesisCare team means a commitment to seeing and doing things differently. People centricity is at the heart of what we do- whether that person is a patient, a referring doctor, a partner, or someone in our team. We aim to build a culture of 'care' that is patient focused and performance driven.

Role Summary:

As the Patient Services Specialist, you are responsible for providing administrative and general support to staff, patients and Physicians to ensure that a high quality, professional and efficient administration service is consistently provided to patients. This role is a crucial link between our patients and clinical teams.

Your key responsibilities:

As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback. You are expected to maintain a professional service which meets patient needs.

Customer Service

• Monitoring and reacting to patient feedback
• Monitoring the flow of patients and directing as appropriate
• Answering and attending to all telephone calls in a timely manner
• Responding to queries in accordance with the privacy policy
• Having a breadth of service knowledge to respond to patient queries
• Providing support to Physicians and other internal customers, as required
• Assist with patient questions regarding billing and insurance payments
• Maintenance and improvement of the patients' waiting room
• Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization
• Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols

Maintaining the Integrity of Patient Records

• Scheduling Physician appointments with regard to availability & appropriate timeframes
• Undertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit
• Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments
• Registering new patients in a timely manner and ensuring the accuracy of personal and billing details
• Ensuring all documentation and correspondence required for the consultations appointment is registered
• Creating referring doctor records as required
• Following up on referrals
• Document management

Qualifications

• High School Diploma or equivalent
• Demonstrated ability in an administrative role within a busy, customer focussed environment, medical preferred.
• Handle and resolve urgent matters and time critical medical appointments
• Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.
• Proven experience to work effectively both independently and in a team environment.
• Knowledge of patient billing systems and related funding mechanisms.
• Ability to use clinical administration systems, as well as Microsoft Office software
• Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values.
• Flexible approach to work
• Travel as required to other centers

About GenesisCare:

An integrated oncology and multispecialty network in Florida and North Carolina providing care for more than 120,000 patients annually, GenesisCare U.S. offers community-based cancer care and other services at convenient locations. The company’s purpose is to redefine the care experience by improving patient outcomes, access and care delivery. With advanced technology and innovative treatment options, skilled physicians and support staff offer comprehensive and coordinated care in radiation oncology, urology, medical oncology, hematology, diagnostics, ENT and surgical oncology. For more information, visit https://www.genesiscareus.com

GenesisCare is an Equal Opportunity Employer that is committed to diversity and inclusion.