Remote Member Services Manager: Care Coordination Lead

Atlantic Group; New York (NY); Remote; USD 60,000 - 65,000; Full time

Job summary

Atlantic Group in New York, NY is seeking a seasoned Member Services Manager (Healthcare) to lead a high-volume virtual team dedicated to member engagement, navigation, and care coordination. The role focuses on service quality, regulatory compliance, and performance optimization.

The ideal candidate has 5–7 years of customer service and healthcare support experience, with strong leadership and bilingual ability in English plus Spanish or Mandarin. Remote work options available.

Qualifications

• 5–7 years of customer service or member services experience with people management.
• Experience in high-volume service operations; Medicaid/healthcare knowledge preferred.
• Proficiency with CRM and contact center technology.
• Strong leadership, communication, and escalation management skills.
• Fluency in English and Spanish or Mandarin.

Responsibilities

• Lead, coach, and develop a member services team.
• Oversee daily member support operations and staffing.
• Monitor KPIs and drive improvements in service quality.
• Address escalated member concerns and navigation needs.
• Ensure compliance with healthcare privacy and documentation standards.
• Support onboarding and prepare performance reports.

Skills

Leadership

Communication

Organizational

Problem-solving

Member engagement

Escalation management

Education

High school diploma or equivalent

Associate or Bachelor's degree in Healthcare Administration / Human Services / Business

Tools

CRM platforms

Workforce management tools

Electronic documentation systems

Job description

Atlantic Group in New York, NY is seeking a seasoned Member Services Manager (Healthcare) to lead a high-volume virtual team dedicated to member engagement, navigation, and care coordination. The role focuses on service quality, regulatory compliance, and performance optimization.

The ideal candidate has 5–7 years of customer service and healthcare support experience, with strong leadership and bilingual ability in English plus Spanish or Mandarin. Remote work options available.