Front Desk-Bilingual

GENESISCARE USA SERVICES LLC (S21 / XYW); United States; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Professional development opportunities

Support programs for staff and families

A thriving culture with growth potential

Job summary

GENESISCARE USA SERVICES LLC (S21 / XYW) is looking for a Front Desk Receptionist to join our team. You will be the first point of contact for patients, responsible for managing patient interactions, maintaining records, and assisting with the scheduling process.

The ideal candidate will possess excellent organizational and interpersonal skills, with a positive demeanor. Experience in a medical environment is preferred, and bilingual abilities are a plus. Join us to be part of a supportive environment focused on patient outcomes.

Qualifications

• Ability to maintain a cheerful and respectful attitude.
• Excellent organizational and interpersonal skills.
• Good telephone, computer, and typing skills.
• 1+ year experience as medical receptionist preferred.

Responsibilities

• Maintain patient's chart and verify insurance benefits.
• Assist with patient collections and appointment scheduling.
• Manage incoming calls and take accurate messages.

Skills

Organizational skills

Interpersonal skills

Bilingual

Telephone skills

Computer skills

Typing skills

Education

High School graduate or equivalent

Job description

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. Do your life’s best work! In all of our centers, the first point of contact for our patients is the Front Desk Receptionist. As first impressions are lasting, it is imperative that our personnel portray patience, understanding, and professionalism.

Key Responsibilities

• Maintenance of patient's chart: Patient demographics, Billing information, Copy photo I.D. and insurance card, Obtain necessary consent form signatures, including HIPAA policy
• Verification of Insurance Benefits: Benefits are confirmed through electronic or phone contact with the insurance provider for every patient encounter. Eligibility and financial responsibility information must be communicated clearly to patients. Benefit information is documented in the patient record
• Assist with Patient Collections: Daily chart prep will include identifying patient financial responsibility for each visit and any outstanding balances due. Assist with patient questions regarding billing and insurance payments
• Schedule patient appointments: New and follow up appointments within the practice, Consultation appointment referrals
• Assist with incoming phone calls: Manage incoming calls and transfer appropriately. Take complete and accurate messages and ensure message delivery in a timely manner

Minimum Qualifications

• Ability to maintain a cheerful, positive and respectful attitude
• Excellent organizational and interpersonal skills
• Good telephone, computer, and typing skills
• High School graduate or equivalent
• 1+ year experience as medical receptionist preferred, but not required
• Bilingual

Minimum Physical Capabilities

• Lifting up to 11 lbs occasionally floor to waist height, <7 waist to shoulder occasionally
• Frequent forward reaching, fine motor control (hand and arm)
• Sitting for up to 30mins at a time
• Occasional standing and walking
• Occasional bending and squatting
• Rare pushing and pulling to assist with a patient transfer

What’s in it for you

• Own your development, learn every day and be part of GenesisCare’s rapid growth
• Internal career development opportunities globally in USA, UK, Spain & AU
• Thriving close-knit culture and communities and supportive environment with encouragement to live your highest potential
• Ongoing opportunities for professional development to keep up to date with current clinical practices in a rapidly developing global organization
• A rewarding purpose-led organization that provides positive outcomes to patients everyday
• The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for cancer treatments & heart disease
• Fast paced, high performing & agile working culture with lots of change due to our rapid growth
• All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling
• Learn and grow with our award-winning development programs

About GenesisCare

An integrated oncology network in Florida and North Carolina providing care for more than 115,000 patients annually, GenesisCare offers community-based cancer care at convenient, freestanding locations. The company’s purpose is to redefine the care experience by improving patient outcomes, access, and care delivery. With advanced technology and innovative treatment options, our skilled physicians and support staff offer comprehensive and coordinated care in radiation oncology, medical oncology, hematology, urology, diagnostics, ENT and surgical oncology. For more information, visit genesiscare.com/us.

GenesisCare is an Equal Opportunity Employer that is committed to diversity and inclusion. Please be vigilant of online scams impersonating GenesisCare. We will only contact qualified applicants via an official GenesisCare email account ending in genesiscare.com or via an official Workday email ending in Workday.com.