Remote Services Engagement Manager - Salesforce & Ops

Litify; United States; Remote; USD 140,000 - 150,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Litify is seeking a Services Engagement Manager to optimize how we sell, track, and deliver professional services. This hybrid role bridges sales and services, shaping proposals and scaling systems to improve visibility and outcomes.

In this remote, national role, you’ll drive accurate SOWs, enhance Salesforce workflows, and partner with RevOps, Finance, and Delivery. A strong ops mindset and communication skills are essential.

Qualifications

• 3–5 years in professional services operations, sales operations, or similar roles.
• Strong proficiency in Salesforce, including custom objects, workflow automation, and reporting.
• Experience supporting services sales cycles or managing the operational side of project-based work.
• Excellent attention to detail and process mindset.

Responsibilities

• Own scoping and proposal creation for professional services engagements.
• Manage and enhance Salesforce workflows, fields, and processes for services opportunities and projects.
• Create and maintain reports and dashboards for pipeline, bookings, forecasting, and delivery metrics.
• Develop and update SOP documentation for professional services.
• Own the full life cycle of Statements of Work (SOWs).
• Support operational processes related to services sales, resource planning, and project setup.
• Collaborate with RevOps, Finance, and Delivery to ensure data integrity and forecasting.
• Provide insights to improve service delivery operations and drive continuous improvement.

Skills

Salesforce proficiency

Sales operations

Business analysis

Communication skills

Organizational skills

Tools

Salesforce

Job description

Litify is seeking a Services Engagement Manager to optimize how we sell, track, and deliver professional services. This hybrid role bridges sales and services, shaping proposals and scaling systems to improve visibility and outcomes.

In this remote, national role, you’ll drive accurate SOWs, enhance Salesforce workflows, and partner with RevOps, Finance, and Delivery. A strong ops mindset and communication skills are essential.