Remote ServiceNow Test Engineer - Federal Program

ICF; Reston (VA); On-site; USD 67,000 - 115,000; Full time

Job summary

ICF seeks a ServiceNow Test Engineer to support enterprise ServiceNow delivery for a federal program. The role emphasizes testing enhancements, workflows, and integrations in a secure environment with automated and manual testing plus UAT coordination.

Remote work is allowed with US Eastern time zone support; preference for DC metro. Must be a US citizen with an active Secret clearance and 3+ years in ServiceNow testing and Agile delivery.

Qualifications

• U.S. Citizenship with active Secret clearance.
• Bachelor’s degree in Computer Science, Engineering, Information Technology or related field.
• 3+ years in software testing, QA, or test engineering.
• 3+ years testing ServiceNow applications or comparable platforms.
• 3+ years in Agile delivery environments with user stories and sprints.

Responsibilities

• Execute functional, regression, integration, and UAT testing for ServiceNow solutions.
• Design, maintain, and run automated test suites using ATF.
• Perform manual testing of workflows, forms, role behavior, reporting, and configurations.
• Validate enhancements, bug fixes, and release changes across environments.
• Track defects, support triage, and verify fixes through resolution using Jira or similar tools.
• Collaborate with analysts, developers, and stakeholders to confirm acceptance criteria.
• Support testing of workflow updates, access controls, reporting changes, data updates, and integrations.
• Document test plans, cases, results, and lessons learned in Confluence.
• Support release readiness, test evidence collection, and UAT coordination.
• Verify configurations and updates align with security and compliance expectations.

Skills

ServiceNow testing

Automated testing

Manual testing

Agile delivery

Jira

Confluence

Stakeholder collaboration

Education

Bachelor's degree in CS/Engineering/IT

Tools

ServiceNow ATF

Jira

Confluence

Job description

ICF seeks a ServiceNow Test Engineer to support enterprise ServiceNow delivery for a federal program. The role emphasizes testing enhancements, workflows, and integrations in a secure environment with automated and manual testing plus UAT coordination.

Remote work is allowed with US Eastern time zone support; preference for DC metro. Must be a US citizen with an active Secret clearance and 3+ years in ServiceNow testing and Agile delivery.