Remote ServiceNow Solutions Consultant - Platform Analytics

SOFtact Solutions

Natick (MA)

Hybrid

USD 110,000 - 160,000

Full time

12 days ago

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Benefits offered by this job

Remote work flexibility

Competitive salary and comprehensive-\

Job summary

SOFtact Solutions in Natick, MA seeks a ServiceNow Solutions Consultant to translate business needs into scalable ServiceNow solutions, focusing on analytics and reporting, governance, and federal project experience.

You will lead discovery, design, and demonstrations, collaborate with architects and stakeholders, and support change management, agile delivery, and platform modernization across government and commercial clients.

Qualifications

4+ years of experience implementing or consulting on enterprise ServiceNow solutions.
Experience facilitating customer workshops, platform analytics and reporting, requirements gathering, and business process analysis.
Strong understanding of ServiceNow platform capabilities and solution design principles.
Experience working within Agile software development environments.
Excellent analytical, communication, presentation, and stakeholder engagement skills.
Experience supporting federal government IT programs is preferred.

Responsibilities

Partner with customer stakeholders to assess business processes and identify opportunities for ServiceNow transformation.
Lead discovery sessions, workshops, and requirements gathering activities to define business and technical solution requirements.
Develop solution designs, process workflows, and implementation roadmaps aligned with customer objectives and ServiceNow best practices.
Collaborate with Solution Architects and technical teams to ensure proposed solutions are scalable, secure, and maintainable.
Translate functional requirements into user stories, acceptance criteria, and technical specifications.
Advise customers on ServiceNow platform capabilities, emerging features, and implementation strategies.
Support Agile project teams throughout design, development, testing, deployment, and user acceptance activities.
Conduct solution demonstrations, stakeholder presentations, and executive briefings.
Assist with change management, user adoption, and organizational readiness activities.
Ensure solutions comply with governance, cybersecurity, accessibility, and federal regulatory requirements.
Support proposal development, technical solutioning, capability presentations, and business development initiatives.
Promote continuous improvement through process optimization and ServiceNow platform innovation.