ServiceNow Solutions Consultant

SOFtact Solutions; Natick (MA); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Remote work flexibility

Competitive salary and comprehensive-\

Job summary

SOFtact Solutions in Natick, MA seeks a ServiceNow Solutions Consultant to translate business needs into scalable ServiceNow solutions, focusing on analytics and reporting, governance, and federal project experience.

You will lead discovery, design, and demonstrations, collaborate with architects and stakeholders, and support change management, agile delivery, and platform modernization across government and commercial clients.

Qualifications

• 4+ years of experience implementing or consulting on enterprise ServiceNow solutions.
• Experience facilitating customer workshops, platform analytics and reporting, requirements gathering, and business process analysis.
• Strong understanding of ServiceNow platform capabilities and solution design principles.
• Experience working within Agile software development environments.
• Excellent analytical, communication, presentation, and stakeholder engagement skills.
• Experience supporting federal government IT programs is preferred.

Responsibilities

• Partner with customer stakeholders to assess business processes and identify opportunities for ServiceNow transformation.
• Lead discovery sessions, workshops, and requirements gathering activities to define business and technical solution requirements.
• Develop solution designs, process workflows, and implementation roadmaps aligned with customer objectives and ServiceNow best practices.
• Collaborate with Solution Architects and technical teams to ensure proposed solutions are scalable, secure, and maintainable.
• Translate functional requirements into user stories, acceptance criteria, and technical specifications.
• Advise customers on ServiceNow platform capabilities, emerging features, and implementation strategies.
• Support Agile project teams throughout design, development, testing, deployment, and user acceptance activities.
• Conduct solution demonstrations, stakeholder presentations, and executive briefings.
• Assist with change management, user adoption, and organizational readiness activities.
• Ensure solutions comply with governance, cybersecurity, accessibility, and federal regulatory requirements.
• Support proposal development, technical solutioning, capability presentations, and business development initiatives.
• Promote continuous improvement through process optimization and ServiceNow platform innovation.

Skills

ServiceNow experience

Workshops facilitation

Platform analytics

Business process analysis

Agile methods

Stakeholder engagement

Federal government IT

Education

Bachelor’s degree in IT/CS/Business

Equivalent experience

Tools

CSA (certification)

CIS (certification)

Job description

SOFtact Solutions (STS) is a customer-first, mission-driven technology solutions and strategic advisory team, Woman-Owned Small Business (WOSB) with CMMC Level 2 (C3PAO) certification, dedicated to serving the Department of War, Special Operations communities, civilian agencies, and commercial sectors. Our core capabilities include strategic advisory; enterprise ServiceNow solutions; emerging AI and quantum security solutions; integrated mission IT solutions; and full lifecycle program management.

Position Summary:

The ServiceNow Solutions Consultant is responsible for collaborating with customers to understand business objectives, analyze requirements, and design innovative ServiceNow solutions that improve operational efficiency and mission outcomes through Platform Analytics and Reporting. This role serves as a trusted advisor, translating business needs into scalable technical solutions while ensuring alignment with ServiceNow (opens in new tab) best practices, enterprise architecture, and organizational governance.

The Solutions Consultant works closely with business stakeholders, solution architects, project managers, and technical teams throughout the solution lifecycle from discovery and requirements gathering through implementation, testing, and deployment. This position also supports solution demonstrations, and strategic platform modernization initiatives within federal government environments.

Key Responsibilities:

• Partner with customer stakeholders to assess business processes and identify opportunities for ServiceNow enabled transformation
• Lead discovery sessions, workshops, and requirements gathering activities to define business and technical solution requirements
• Develop solution designs, process workflows, and implementation roadmaps aligned with customer objectives and ServiceNow best practices
• Collaborate with Solution Architects and technical teams to ensure proposed solutions are scalable, secure, and maintainable
• Translate functional requirements into user stories, acceptance criteria, and technical specifications
• Advise customers on ServiceNow platform capabilities, emerging features, and implementation strategies
• Support Agile project teams throughout design, development, testing, deployment, and user acceptance activities
• Conduct solution demonstrations, stakeholder presentations, and executive briefings
• Assist with change management, user adoption, and organizational readiness activities
• Ensure solutions comply with governance, cybersecurity, accessibility, and federal regulatory requirements
• Support proposal development, technical solutioning, capability presentations, and business development initiatives
• Promote continuous improvement through process optimization and ServiceNow platform innovation

Required Qualifications:

• 4+ years of experience implementing or consulting on enterprise ServiceNow solutions
• Experience facilitating customer workshops, platform analytics and reporting, requirements gathering, and business process analysis
• Strong understanding of ServiceNow platform capabilities and solution design principles
• Experience working within Agile software development environments
• Excellent analytical, communication, presentation, and stakeholder engagement skills
• Experience supporting federal government IT programs is preferred

Preferred Qualifications:

• Bachelor’s degree in Information Technology, Business Administration, Computer Science, or a related field (or equivalent experience)
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS)

Security Qualifications:

• Active Secret clearance preferred
• Competitive salary and comprehensive benefits package
• Remote work flexibility
• Professional growth and development opportunities in a dynamic, collaborative environment

Equal Opportunity Employer:SOFtact Solutions is an equal opportunity and affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state, or local law.